Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Point72's Technology team is evolving the firm’s IT infrastructure and engineering capabilities by experimenting with open-source solutions, modern cloud architectures, and AI. The team embraces agile methodologies and focuses on building and innovating in the AI space to drive smarter decision-making and enhance platform operations. The role encourages professional development, technical skill advancement, and contributing innovative ideas while delivering business impact.

Responsibilities

Lead delivery of best-in-class end-user technology services across the firm.
Shape the support model and directly improve the client experience.
Build and operate hands-on support for PCs, laptops, video conferencing solutions, mobile devices, and collaboration tools.
Troubleshoot and resolve complex hardware, software, and connectivity issues with urgency and client-focused outcomes.
Develop and deliver training, documentation, and knowledge articles.
Automate repetitive operational tasks and implement scripting solutions.
Manage technology projects by producing project plans, coordinating resources, and delivering status reports.
Partner with vendors and on-site service providers to establish service levels and drive resolution.
Own the incident lifecycle, perform root cause analyses, and implement corrective actions.
Provide rotational 24x7 on-call support and remain flexible for domestic and international travel.
Perform routine system health checks, workstation builds, moves, adds, and changes.
Coordinate hardware lifecycle activities to maintain operational readiness.

Requirements

Minimum 4 years of experience in client service, desktop support, or technical support.
Demonstrated proficiency supporting PCs, laptops, video conferencing solutions, mobile devices, and voice systems.
Bachelor’s degree in technology, computer science, or a related discipline.
Demonstrated experience supporting investment professionals in the financial industry.
Knowledge of market data and electronic trading platforms such as Bloomberg and Neovest.
Experience scripting and automating operational tasks using tools such as PowerShell and Splunk.
Proven ability to troubleshoot and remediate complex issues across an enterprise.
Produce root cause analyses and recommend risk mitigation actions.
Experience using an incident tracking system to document, track, and report incidents, problems, and service requests.
Availability to provide rotational 24x7 on-call support.
Flexibility for domestic and international travel.
Strong client service skills.
Self-direction within a global team.
An appetite for learning new technologies.
Commitment to the highest ethical standards.

Skills

Client service
Desktop support
Technical support
PC support
Laptop support
Video conferencing solutions support
Mobile devices support
Collaboration tools support
Hardware troubleshooting
Software troubleshooting
Connectivity troubleshooting
Training development
Documentation creation
Knowledge article development
Task automation
Scripting
Project management
Vendor management
Incident management
Root cause analysis
Risk mitigation
Incident tracking systems
System health checks
Workstation builds
PowerShell
Splunk
Bloomberg
Neovest

Location

Global

Work Type

Full-time

Experience Level

Minimum 4 years of experience

Education Level

Bachelor’s degree in technology, computer science, or a related discipline

Benefits

Fully-paid health care benefits
Generous parental and family leave policies
Volunteer opportunities
Support for employee-led affinity groups
Mental and physical wellness programs
Tuition assistance
401(k) savings program with an employer match

About the Company

Point72 is a leading global alternative investment firm led by Steven A. Cohen.
Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies.
We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth.
For more information, visit https://point72.com/.