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About the Role

Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role offers an opportunity to do career-defining work on a mission-driven team, solving complex challenges with real-world stakes.

Responsibilities

• Provide hands-on implementation and deployment services to customers.
• Rapidly learn the Auth0 platform, technology, and value proposition.
• Lead multiple concurrent customer deployment projects to ensure long-term customer success.
• Engage with the Customer Success team for a smooth transition to support/maintenance phases.
• Continuously improve delivery processes and methods.
• Work hands-on with Okta customers in a post-sales role, providing innovative consulting services.
• Gather, analyze, and document post-sales requirements.
• Communicate at a technical and/or functional level appropriate for the situation.
• Provide excellent design and deployment solutions for extraordinary customer satisfaction.
• Deliver high-quality service and leadership aligned with customer goals.
• Manage project scope, schedule, status, and documentation.
• Mentor and train customers on the service.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams to address escalated issues.
• Interact with management and other roles within customer and Okta organizations.
• Collaborate with the sales team on existing customer up-sell and cross-sell opportunities.
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
• Shape and influence Okta’s growth and scalability by designing new offerings and finding new ways to deliver customer satisfaction.
• Manage multiple concurrent deployment projects.
• Apply knowledge of technologies and protocols to support identity federation and access control models (SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Apply knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
• Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers.
• Utilize knowledge of typical enterprise identity life cycle management processes and standards.
• Apply experience with JavaScript and major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) for customer integrations.
• Provide mentoring, guidance, and expertise to less experienced team members.
• Ensure quality and time management processes are followed by the team.
• Commit to and use a knowledge repository for deployment standard methodologies and customer ideas for continuous improvement.
• Travel up to 25% to customer sites.

Requirements

• 3-5 years of experience as a technical consultant delivering solutions to external customers.
• Minimum 3 years of experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node, etc.).
• Experience with technologies and protocols for identity federation and access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation).
• Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
• Ability to work independently and multi-functionally supporting client work.
• Experience in designing and implementing security and identity management solutions for critical systems and business programs.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Able and willing to be a hands-on contributor.
• Superb communication skills, including issue tracking, triaging, and crisis management.
• Exhibits confidence and extensive knowledge of emerging industry practices when solving business problems.
• Asks probing questions to elicit facts and clarify situations.
• Identifies critical issues with ease.
• Engages appropriate resources to obtain information, seek suggestions, and acquire assistance.
• Pushes creative thinking beyond existing industry practices and customer mindsets.
• Communicates with internal and external customers and all levels of management.
• Effectively communicates technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Uses active listening skills to understand customer business goals, objectives, and priorities.
• Facilitates effective team interaction.
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Skills

• JavaScript
• JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node)
• Identity federation technologies and protocols (OAuth, OpenID Connect, SAML 2.0, WS-Federation)
• Enterprise web technologies
• Security
• Cutting-edge infrastructures
• Identity life cycle management processes and standards
• Software development (Java, Ruby, .Net, PHP, REST/JSON)
• Cloud architectures
• Enterprise on-premise IT landscapes
• Node JS runtime environment
• Mobile development (iOS and Android)

Location

• Remote

Work Type

• Full-time

Experience Level

• 3-5 years experience as a technical consultant
• Minimum 3 years experience with JavaScript and MVC frameworks

Education Level

• Bachelor's degree (or equivalent relevant experience) in Computer Science, Information Technology or related discipline

Salary/Compensations

• $142,000—$194,700 USD (San Francisco Bay Area)
• $126,000—$173,800 USD (California, Colorado, Illinois, New York, Washington)

Benefits

• Equity (where applicable)
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)

About the Company

• Okta is the foundation for secure connections between people and technology.
• Harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection.
• The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications.
• Okta runs on an integrated platform, enabling organizations to implement Okta quickly at large scale and low total cost.
• Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.
• Learn more about Okta at https://www.okta.com.

Equal Opportunity

• Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
• Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
• Reasonable accommodation is available for the job application, interview process, or onboarding.
• Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in recruitment and hiring.
• Okta is committed to complying with applicable data privacy and security laws and regulations.