Software Engineering Manager – Customer Applications at SquareTrade | San Francisco, CA, United States | Rezi

Software Engineering Manager – Customer Applications at SquareTrade

Software Engineering Manager – Customer Applications

SquareTrade · San Francisco, CA, United States

1 months ago

Software Engineering Manager – Customer Applications

SquareTrade · San Francisco, CA, United States

2 months ago
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About the Role

The Software Managing Engineer puts the system user at the center of everything they do, ensuring users receive the most value from developed products. This is a hands-on leadership role focused on pair-programming and test-driven development, owning and managing applications in production, and achieving key performance and customer indicators. The role involves selecting, leading, counseling, motivating, setting expectations, and evaluating small to medium teams, while also advising on administrative policies, risks, issues, problem resolution, and priorities. This individual will assist in defining, implementing, and prioritizing IT policies, procedures, and best practices, influencing team and business results.

Responsibilities

  • Leads the effort of shaping the architecture and design of the product
  • Collaborates on strategy across product portfolios in partnership with product managers, other peers and key stakeholders
  • Leads and participates in daily site, cross-site, and product team standups
  • Leads and participates in retrospectives, demonstrating and encouraging each participant to provide feedback with empathy
  • Establishes continuous integration, continuous delivery, and continuous deployment pipelines and practices and advocates for a strong culture through personal behavior and coaching of all lab roles
  • Leads and participates in knowledge sharing and contributes to the overall growth of the collective knowledge of the SquareTrade/Allstate engineering community
  • Serves as the anchor of the team and practices technical leadership; helping guide the team in choosing the right technology, solving technical problems, and resolving any technical conflicts within the team
  • Coaches the team and leads daily practices of using paired programming and test-driven development in writing software and building products
  • Acts as a player coach in leading by example in day to day execution of the build out of technical product capabilities
  • Leads and participates in inceptions and iteration planning meetings, infusing backlogs with technical input working in close partnership with the product manager

Requirements

  • Bachelor's Degree in Computer Science or related field
  • 8 or more years of engineering experience
  • 2 or more years of management experience with full time software engineers
  • Strong proficiency in Python, Java, Spring Boot, Kafka and microservices framework
  • A good understanding of web technologies, such as Angular, SSO, Auth0, event tracking and monitoring tools
  • Experience with relational databases, such as PostgreSQL
  • Comfortable working in a pair-programming (XP) environment
  • Hands-on experience with Test-Driven Development (TDD) and writing high-quality, testable code
  • Hands on experience coaching and mentoring software engineers

Skills

  • Python
  • Java
  • Spring Boot
  • Kafka
  • microservices framework
  • Angular
  • SSO
  • Auth0
  • event tracking
  • monitoring tools
  • PostgreSQL
  • pair-programming (XP)
  • Test-Driven Development (TDD)
  • coaching
  • mentoring
  • Generative AI technologies
  • Azure
  • AWS
  • on-prem systems
  • CI/CD pipelines
  • DevOps practices
  • GitHub
  • warranty domain
  • insurance domain
  • fintech domain
  • e-commerce domains

Location

  • Bay Area Office
  • Denver, CO office

Work Type

  • Hybrid

Experience Level

  • 8 or more years of engineering experience
  • 2 or more years of management experience

Education Level

  • Bachelor's Degree in Computer Science or related field

Salary/Compensations

  • $185K - 250K

Benefits

  • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
  • Up to 4% company match into 401(k) and contributions into your company-sponsored pension
  • $75/month budget to help prioritize your physical wellbeing
  • $80/month stipend to subsidize connectivity costs
  • Mental health resources including free 1:1 therapy, coaching sessions and digital resources
  • Supportive leave policies
  • Flexible Time Off Policy in addition to 9 Company Holidays
  • Tuition reimbursement up to $5,250 per year
  • Various corporate perks and discounts

About the Company

  • SquareTrade/Allstate Protection Plans (“APP”) is the fastest growing company of its kind, revolutionizing a $30b industry with service innovation and attention to customer satisfaction.
  • Partners with large retailers and carriers including Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile.
  • Consistently wins industry awards and has received tens of thousands of 5-star reviews.
  • A member of the Allstate family with headquarters in San Francisco and London.
  • Expanding in Europe and Asia Pacific, including Japan and Australia.

Equal Opportunity

  • SquareTrade is proud to be an Equal Employment Opportunity employer.
  • We are committed to creating an inclusive work environment for all employees.
  • We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
  • It is the Company’s policy to employ the best qualified individuals available for all jobs.
  • Any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
  • This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
  • For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
  • For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
  • To view the “EEO Know Your Rights” poster click “here”.
  • To view the FMLA poster, click “here”.