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About the Role

A.M. Castle & Co. is seeking a dynamic and motivated Inside Sales Representative to support customer relationships by providing product information, processing orders, and assisting with day-to-day service needs to drive customer satisfaction and sales growth.

Responsibilities

• Achieves sales and opportunity pipeline metrics that support commercial sales profit/revenue goals.
• Services, up-sells, and cross-sells to existing customers.
• Responds to general line customer inquiries via phone, fax, or email, providing efficient, high-level service to maximize orders and/or resolve problems.
• Determines material availability, conformance to customer requirements, quotes prices, and provides delivery commitments to secure orders.
• Initiates calls to customers and potential customers to progress opportunities and manage sales pipelines.
• Solicits and follows up on quoted business opportunities, leads, referrals, and dormant accounts.
• Handles customer complaints regarding orders by investigating issues, referring problems to appropriate personnel, recommending solutions, and ensuring resolution.
• Enters, modifies, and cancels orders in the system.
• Interprets customer prints and quotes/enters orders according to requirements using blueprint reading skills.
• Acts as a technical and market resource by counseling and advising customers.
• Cultivates strong product, market, and customer business knowledge.
• Utilizes creative sales techniques to increase sales volume.
• Seeks opportunities for product conversions and value-added selling.
• Arranges for outside purchasing of materials and services to fulfill customer orders or stock items.

Requirements

• One year of experience in a sales support environment with customer relationship and maintenance responsibility.
• Knowledge of sales techniques and processes.
• Strong customer service orientation with the ability to initiate and sustain productive business relationships.
• Demonstrated sales and servicing skills with a strong achievement orientation.
• Problem-solving skills with the ability to develop innovative solutions.
• Demonstrated mathematical understanding and application.
• High school diploma.
• Bilingual in English and French.

Skills

• Blueprint reading
• Sales techniques
• Customer service
• Problem solving
• Mathematical application
• Oracle sales order management system (preferred)
• Distribution or manufacturing industry understanding (preferred)
• Business acumen (preferred)
• Raw materials knowledge (preferred)
• Metals industry exposure (preferred)

Location

• Toronto, Canada

Work Type

• Full-time

Experience Level

• Minimum 1 year experience

Education Level

• High school diploma

Salary/Compensations

• $25 - $30/hr

Benefits

• Medical
• Dental
• Vision
• 401K match
• Paid time off
• Paid parental leave
• Employee recognition
• Disability benefits
• Tuition reimbursement

About the Company

• Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services.
• Serves the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine, and automotive sectors.
• Customer base includes Fortune 500 companies and thousands of medium and smaller-sized firms.
• Specializes in the distribution of alloy and stainless steels, nickel alloys, aluminum, and carbon.
• Operates service centers throughout North America, Europe, and Asia.

Equal Opportunity

• We are an Equal Opportunity Employer.
• Please view Equal Employment Opportunity Posters provided by OFCCP.