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About the Role

As a Corporate Receptionist, you will be permanently based on the reception desk covering the front of house function within Chiswick Park. You will be responsible for delivering exceptional customer service and ensuring a seamless journey for all that enter the building, while collaborating with other teams and service partners across the park.

Responsibilities

• Take full ownership and accountability of the reception and associated areas, ensuring they are kept in the best possible order.
• Liaise with cleaners, facilities, maintenance, and other departments as necessary.
• Ensure the St James folder, manual, occupiers’ procedures, and phone database are up to date.
• Deliver monthly reports and appropriate FOH data as required.
• Serve as the first point of contact for all guests, visitors, occupiers, and clients, addressing questions and queries.
• Meet and greet all guests and visitors, providing exceptional service with a standard of standing to greet.
• Receive and answer calls promptly and efficiently, identifying caller requirements and transferring calls appropriately.
• Build strong relationships with building occupiers, the building manager, and other service partners.
• Create and lead the events calendar and engage in client activities on the Park.
• Ensure the reception area is kept organised, clean, and tidy at all times.
• Create, maintain, and deliver accurate daily/weekly/monthly buildings reports/checklists, key management, and H&S requirements.
• Adhere to St James policies and procedures, code of conduct, and be fully conversant with emergency procedures related to Health & Safety.
• Represent St James and client values with pride.
• Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.

Requirements

• Previous experience in delivering exceptional customer service is essential.
• Excellent command of the English language, both verbal and written.
• Experience using Microsoft Office, PowerPoint, and Excel is essential.
• Exceptional interpersonal skills, flexibility to work with a range of styles and personalities, and adaptability to business demands.
• Excellent punctuality, an outgoing nature, and a can-do/proactive attitude.

Skills

• Customer service
• English language proficiency (verbal and written)
• Microsoft Office Suite (PowerPoint, Excel)
• Interpersonal skills
• Flexibility
• Punctuality
• Proactive attitude

Location

• Chiswick Park

Work Type

• Full-time
• Onsite

About the Company

• The Park is a high-profile site with the client permanently based in the park.