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About the Role

The Assistant Box Office Manager is a key member of the team, providing seamless customer and client services and acting as a central link between the venue and its audiences. This role contributes to the effective running of the core business, requiring passion for the entertainment industry and the ability to provide ticketing services across a wide variety of live events.

Responsibilities

• Support an efficient and smooth box office service
• Daily liaison with Ticketmaster, ticket agencies and promoter ticketing departments
• Build shows on our ticketing platforms
• Provide high-quality customer service
• Maintain first-rate relationships with clients, partners and audiences
• Ensure accurate and timely sales of all ticketed events
• Monitor ticket allocations to maximise sales through Ticketmaster
• Make sure all paperwork and reporting is completed and professionally retained
• Manage and train casual box office employees as required
• Proactively administer all accessible ticketing requirements and communications
• Financial reporting and administration
• Maintain Ticketmaster and venue equipment
• Support the Company’s charitable and guest ticketing services
• Troubleshoot and report technical issues
• Work collaboratively with the venue team, partners and Company head office
• Publicly represent the venue and Company in a professional manner
• Perform any additional tasks as reasonably required to support management and the organisation

Requirements

• Experience in a box office environment within the live entertainment industry
• Proven track record in customer service
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser with clear attention to detail
• Previous experience supervising and managing teams

Skills

• Knowledge in using digital ticketing platforms
• Proficient in Microsoft Office packages
• Good communication and diplomacy skills
• Reliable
• Team Player
• Ticketing experience
• Enthusiasm for the live events industry

Location

• London

Work Type

• Full-time

Experience Level

• Previous experience supervising and managing teams

Benefits

• Generous vacation
• Healthcare
• Retirement benefits
• Student loan repayment
• Tuition reimbursement
• Six months of paid caregiver leave for new parents including fostering
• Perks like Roadie Babies helping new parents care for their babies on work trips
• Access to free live events through our exclusive employee ticketing program

About the Company

• Academy Music Group (AMG) is the UK’s leading owner and operator of live music and entertainment venues with award-winning credentials.
• Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.
• AMG is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
• Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
• Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
• We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Equal Opportunity

• We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion.
• You will be working in an inclusive environment and be encouraged to bring your whole self to work.
• We will do all that we can to help you successfully balance your work and home life.
• As a growing business, we’ll encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
• It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.