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About the Role
The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities
- Greeting guests
- Answering questions - accurately and politely
- Answering the phone
- Making proficient sales transactions - using a point-of-sale system
- Handling cash and other forms of payment
- Maintaining proper cash drawer balances
- Directing guests to areas/restrooms
- Demonstrating impeccable product knowledge
- Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
- Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
- Maintaining a clean and organized store
- Maintaining proper product stock levels – through retail pulls & inventories
- Displaying Retail product – through HRC’s visual display standards
- Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
- Assuring the complete satisfaction of each and every guest
- Creating memorable experiences
- Entertaining guests to create “Raving Fans”
Requirements
- Must be at least 19 years old
- Performing duties which require bending & reaching
- Lifting up to 30-pound boxes to receive/move product
- Standing, for up to 8+ hours
- Maintaining a well-groomed appearance (“having a plan”)
- Following all uniform guidelines
- Practicing all safety & sanitation standards
- Recycling products, where possible
- Remaining calm in a hectic, fast-paced atmosphere
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
- Displaying a positive and outwardly friendly attitude toward guests
- Maintaining HRC’s 7 core Values and Mission Statement
Skills
- Sales
- Customer Service
- Communication
- Organization
- Attention to Detail
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning assistance
- Work-life balance support
About the Company
- Hard Rock International is one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
- Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
- With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!
- Be Iconic represents the roots of our culture.
- The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
- The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
- Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.