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About the Role

The Project Director of Qualitative Research will manage and oversee a Client Service Team, providing leadership through coaching and mentoring staff, building client relationships, and ensuring projects are completed on time and within budget. This role also involves updating processes and internal systems for team efficiency and collaboration, ideal for individuals with management experience in healthcare market research.

Responsibilities

Provide guidance and mentoring to operations team members.
Manage project escalations to ensure timely and within-budget completion by partnering with internal stakeholders.
Collaborate with senior management to adapt, develop, and initiate processes, procedures, and system enhancements.
Investigate and manage project escalations to ensure client satisfaction.
Monitor team project productivity and data collection quality.
Oversee the team's billing process to ensure expected profitability.
Support the development and implementation of client service best practices and policies.
Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and providing a solution-oriented approach.

Requirements

5+ years of experience in Qualitative Market Research.
3+ years of project management experience.
Experience in healthcare focused Market Research preferred.
Experience with complex market research projects (programming, intricate sampling, international, translations, patients, or patient referrals) preferred.
Be a self-motivated individual with exceptional time management, organizational skills, and attention to detail.
Able to meet deadlines and work under pressure.
Exceptional written and verbal communication skills.
Strong Microsoft Office skills including Excel, Outlook, and Word.
Well-developed analytical and problem-solving skills.
Ability to work autonomously and in a team environment to meet departmental objectives.

Skills

Qualitative Market Research
Project Management
Healthcare Market Research
Microsoft Office Suite (Excel, Outlook, Word)
Analytical Skills
Problem-Solving Skills
Time Management
Organizational Skills
Attention to Detail
Written Communication
Verbal Communication

Location

Remote

Work Type

Full-time

Experience Level

5+ years of experience in Qualitative Market Research
3+ years of project management experience

Education Level

Bachelor’s degree or equivalent work experience preferred

Benefits

25 days annual leave
Participation in an annual bonus scheme
Pension 4%/4% employee/employer contributions of qualifying earnings
Company’s medical cash plan
Subsidised gym membership
Staff discount scheme
Cycle scheme

About the Company

A Japanese global leader in providing ground-breaking and innovative technological and research solutions to the healthcare industry.
Operates in the US, Asia, and Europe with over 5.8 million physician members globally.
Owns physician websites including mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn.
M3 Inc. is publicly traded on the Tokyo Stock Exchange (jp:2413, NIKKEI 225).
Has subsidiaries in major markets including the US, UK, Japan, South Korea, and China.
Ranked in Forbes’ Global 2000 list in 2020.
Provides services to healthcare and the life science industry, including market research, medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services.
Has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, South Korea, and India.