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About the Role

Gravitee is seeking an experienced Technical Account Manager to onboard enterprise customers onto the Gravitee platform and assist them in deploying API management solutions. This customer-facing role involves understanding existing architectures, designing integration strategies, and hands-on implementation to ensure successful production launches, acting as a trusted technical advisor throughout the process.

Responsibilities

Help customers during their onboarding process with activities like architecture design, product configuration, and use case implementation.
Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services.
Ensure constant communication with customers and emerge as the customer’s trusted technical advisor and partner.
Establish business value for customers and help them achieve targets and ROI from the use of the Gravitee platform.
Help existing customers understand business case & value proposition, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
Understand, advocate, and document customer’s use case, architecture, and roadmap.
Champion and advocate for the customer within Gravitee, following up with Engineering and Product Management on customers’ product features and future roadmap needs and addressing them actively.
Support other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted.

Requirements

Strong technical background within SaaS, cloud, platform, infrastructure, or software environments.
Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures.
Hands-on experience implementing or deploying technical platforms into customer or production environments.
Experience with Docker and/or Kubernetes deployments.
Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments.
Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments.
Clear communicator who can explain technical concepts in a practical and understandable way.
Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations.
Ability to travel to customers when required (1-2 times a month).

Skills

API Management platforms
Authentication and security concepts (OAuth2, JWT, SSO, LDAP, API security)
Scripting or development languages (Java, Python)
Solutions Engineering
Platform Engineering
Professional Services
Technical Consulting
DevOps
Support Engineering
Implementation-focused TAM environments
Startup or scale-up environments
Additional European language skills

Location

London

Work Type

Hybrid work culture: 2 days in the London office every week
Full-time

Experience Level

Experienced Technical Account Manager
Prior customer-facing experience is helpful
Strong technical implementation skills
Communication ability
Curiosity

Benefits

Competitive medical coverage
Pension / 401k program options
Stock options
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off
Professional development budget

About the Company

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
We are the first to bridge traditional API Management with the new frontier of AI Agent Security.
A high-growth Leader - combining market credibility with startup speed.
We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure.
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.
At Gravitee, impact isn’t abstract, it’s visible.
Your impact will be visible, measurable, and global.
At Gravitee, our growth is powered by people who bring passion to what they build, act with professionalism in how they work, and hold nothing back in their commitment to doing things well.
You’ll do well here if you: Care deeply about quality, clarity, and impact, Are curious, adaptable, and excited by emerging technologies like AI, Take ownership and follow through, Value collaboration, openness, and continuous improvement.
Bonus points if you’ve worked with APIs, cloud-native platforms, AI-enabled systems, or open source, but curiosity matters most.
At Gravitee, we invest in humans, not just roles.
A meaningful, progressive, global company culture that is as fun as it is hardworking.
Endless growth opportunities.

Equal Opportunity

At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.