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About the Role

Gravitee is seeking an experienced Technical Account Manager to onboard enterprise customers onto the Gravitee platform and guide them in deploying API management solutions. This customer-facing role involves understanding existing architectures, designing integration strategies, and hands-on implementation to ensure successful production launches, acting as a trusted technical advisor throughout the process.

Responsibilities

Help customers during their onboarding process with activities like architecture design, product configuration, and use case implementation.
Effectively manage the tracking of top-tier customer projects and resolution and escalation on behalf of product and services teams.
Ensure constant communication with customers and emerge as the customer’s trusted technical advisor and partner.
Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform.
Help existing customers understand the business case and value proposition, while also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities.
Understand, advocate, and document customer’s use case, architecture, and roadmap.
Champion and advocate for the customer within Gravitee, following up with Engineering and Product Management on customers’ product features and future roadmap needs.
Support other Gravitee Teams with demonstrations, content creation, and marketing activities to drive broader adoption of the Gravitee Platform.

Requirements

Fluent in French or German, as well as English.
Strong technical background within SaaS, cloud, platform, infrastructure, or software environments.
Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures.
Hands-on experience implementing or deploying technical platforms into customer or production environments.
Experience with Docker and/or Kubernetes deployments.
Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments.
Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments.
Clear communicator who can explain technical concepts in a practical and understandable way.
Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations.
Ability to travel to customers when required (1-2 times a month).

Skills

API Management platforms
Authentication and security concepts (OAuth2, JWT, SSO, LDAP, API security)
Scripting or development languages (Java, Python)
Solutions Engineering
Platform Engineering
Professional Services
Technical Consulting
DevOps
Support Engineering
Technical Account Management (TAM)
Startup or scale-up environments
APIs
Cloud-native platforms
AI-enabled systems
Open source

Location

Hybrid

Work Type

Hybrid

Experience Level

Experienced

Benefits

Competitive medical coverage
Pension / 401k program options
Stock options
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off
Professional development budget
Quarterly team events + annual offsite

About the Company

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence.
We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder.
We are the first to bridge traditional API Management with the new frontier of AI Agent Security.
We are a high-growth Leader combining market credibility with startup speed.
We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure.
Don’t just watch the AI revolution. Build the infrastructure that controls and secures it.

Equal Opportunity

At Gravitee, we believe diverse perspectives make better products and stronger teams.
At Gravitee, no employee or applicant will be treated less favorably on the grounds of sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief.