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About the Role

iFinance Canada is seeking a proactive and detail-oriented Level 1 Technical Support Specialist to join our IT support team. You'll be the first line of response for technical issues, ensuring a smooth technology experience for staff by resolving day-to-day support requests and setting up users with the tools and systems they need to succeed.

Responsibilities

• Provide first-level support for Windows desktops, Microsoft 365 apps, and hardware issues
• Troubleshoot and resolve user login, printer, and system performance issues
• Perform new user setups, including desktop configuration, Windows account creation, Zoom VoIP account provisioning, and initial training
• Manage Active Directory and Entra ID accounts and access rights
• Maintain inventory and coordinate basic hardware moves and swaps
• Handle routine Microsoft 365 administration (email, Teams, OneDrive, SharePoint access)
• Assist with basic network connectivity troubleshooting
• Escalate complex technical problems to Tier 2/3 teams with proper documentation
• Maintain and update IT documentation, setup procedures, and checklists

Requirements

• College certification or diploma in Computer Networking, Cloud Computing, or IT Infrastructure
• Microsoft 365 administration (Teams, Exchange Online, SharePoint)
• Windows 10/11 troubleshooting and support
• Active Directory and Entra ID user/group management
• Zoom VoIP user setup and administration
• Basic understanding of networking (IP, DNS, DHCP)

Skills

• Microsoft 365 administration
• Windows 10/11 troubleshooting
• Active Directory
• Entra ID
• Zoom VoIP
• Networking fundamentals

Location

• Canada

Work Type

• Full-time

Experience Level

• Level 1

Education Level

• College certification or diploma

Salary/Compensations

• Competitive salary

Benefits

• Health, dental, and vision insurance from day one
• RRSP with company match
• Dynamic work environment
• Opportunity to shape and lead a key company function

About the Company

• iFinance Canada is a leading Canadian consumer finance company providing flexible financing solutions tailored to the unique needs of our clients.
• Since 1996, we've been helping Canadians access the funding they need through a trusted and accessible process.
• As part of the Iceberg Finance Group, our Quebec-based sister company, we operate nationwide with a strong commitment to service excellence and innovation.