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About the Role

Mind Games is seeking motivated, reliable, and energetic Retail Sales Associates to engage with customers, share product knowledge, and ensure a fun and memorable store experience. This role is ideal for individuals who enjoy a fast-paced, playful environment and want to contribute to a team that brings joy and creativity to customers.

Responsibilities

• Greet customers warmly, answer questions, build confidence, and recommend products tailored to their needs, delivering exceptional customer service.
• Operate the POS system efficiently, process payments accurately, and issue receipts.
• Keep the store organized and visually appealing, restock merchandise, and ensure inventory levels meet customer demand.
• Serve as a product expert, providing detailed information and guidance about our games, puzzles, and toys.
• Act as a trusted advisor, offering advice on product selection, usage, care, and maintenance.
• Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.
• Maintain a professional and welcoming demeanor, assisting customers promptly and ensuring a smooth checkout experience.
• Serve as a role model for customer service and attitude, supporting and inspiring fellow sales associates.

Requirements

• High school diploma or equivalent required.
• Minimum of 1 year of experience in sales, customer service, or retail.
• Exceptional customer service and interpersonal communication skills, with the ability to adapt to the diverse needs of customers.
• Strong multitasking skills and the ability to manage competing priorities and deadlines effectively.
• Ability to stand or walk for extended periods and lift to 20 pounds.

Skills

• Passion for or knowledge of pop culture, board games, and puzzles (preferred).

Location

• Outlet Collections Niagara, 300 Taylor Rd, Niagara-on-the-Lake, ON L0S 1J0

Work Type

• Full-time

Experience Level

• 1 year of experience

Education Level

• High school diploma or equivalent

Salary/Compensations

• $17.60 per hour

Benefits

• Competitive pay and opportunities for growth
• Employee discount on games, puzzles, and toys
• Casual dress environment
• Work in a fun, creative environment surrounded by products and people you love

About the Company

• Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”! Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.