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About the Role

The Enterprise Retention Consultant protects and grows Adobe’s enterprise customer base by leading complex, high-risk, and high-value renewals across strategic accounts. This senior consultative role partners with GMs to diagnose renewal risk, coach account teams on deal strategy, and structure agreements to protect retention and revenue.

Responsibilities

• Diagnose renewal risk early and build targeted recovery plans.
• Advise on and set negotiation strategy for complex enterprise renewals involving procurement, legal, CFOs, and executive sponsors on transactions exceeding $10M TCV.
• Re-anchor customer value in competitive, budget-pressured, or high-leverage renewal situations.
• Build and leverage a playbook approach to align on renewal strategy and coordinate data/insights from the Adobe ecosystem.
• Design creative deal structures—right-sizing, multi-year terms, consumption model adjustments—that balance customer value with Adobe’s revenue objectives.
• Design compelling customer-facing deal structure and partner with deal desk for seamless closing.
• Coach Account Directors on renewal execution, elevating team capability without taking ownership.
• Drive disciplined renewal processes, engaging 12–18 months pre-expiration and aligning mutual action plans to customer budget cycles.
• Maintain accurate pipeline hygiene and renewal forecasts in CRM.
• Prioritize a high volume of concurrent engagements by risk, revenue impact, and strategic importance.

Requirements

• Ability to quickly diagnose renewal risk and structure sophisticated commercial agreements.
• Creative thinker with the ability to think outside of the box on customer retention strategies.
• Strong executive presence and communication skills to engage credibly at the C-suite level.
• Ability to pull together data and insights from multiple sources/stakeholders to build compelling calls to action.
• Deep expertise in enterprise negotiations—navigating procurement, legal, and C-suite stakeholders on complex, multi-party deals.
• Proven coaching ability—track record of elevating seller capability and influencing outcomes without direct authority.
• Operational rigor managing renewal pipelines, forecasts, and risk reporting across a high-volume, matrixed environment.

Skills

• Enterprise SaaS sales
• Complex commercial negotiations
• SaaS subscription models
• Enterprise procurement
• Renewal economics
• Deal structuring
• Stakeholder mapping
• Value re-articulation
• Commercial negotiation
• Pipeline management
• Forecasting
• Risk reporting

Location

• North America
• EMEA

Work Type

• Full-time

Experience Level

• 10+ years in enterprise SaaS sales or complex commercial negotiations
• Direct experience leading large-scale renewals

Benefits

• Comprehensive benefits programs

About the Company

• Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.
• Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
• Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth.
• We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact.
• At Adobe, we believe that great ideas can come from anywhere in the organization.
• Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
• At Adobe, you will be immersed in an exceptional work environment that is recognized around the world.
• You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
• If you’re looking to make an impact, Adobe's the place for you.
• Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
• There's more than meets the eye when it comes to Adobe.

Equal Opportunity

• Adobe is proud to be an Equal Employment Opportunity employer.
• We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
• Adobe aims to make our Careers website and recruiting process accessible to any and all users.
• If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
• Adobe is proud to be an Equal Employment Opportunity employer.
• We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
• Adobe aims to make Adobe.com accessible to any and all users.
• If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.