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About the Role

Sephora is seeking individuals who are ready to actively handle missions related to sales, customer service, team leadership, operations, and commercial performance. This role involves supporting teams, driving sales, managing store operations, and contributing to the company's mission of championing a world of inspiration and inclusion.

Responsibilities

• Provide active support and advice to team members in departments such as Make Up, Skin Care, Hair Care, and Fragrance, including beauty trends.
• Embody the Sephora Attitude: Welcoming, Knowing, Closing.
• Sell products through in-depth product knowledge and establish customer relationships.
• Share knowledge about products, trends, and beauty news.
• Lead, coach, and develop the team to deliver outstanding customer experiences.
• Manage the induction of new employees and organize training courses.
• Oversee floor management to ensure smooth daily operations and commercial excellence.
• Act as a role model in the Sephora Attitude and impart the Sephora DNA.
• Delegate tasks and ensure their successful execution.
• Communicate targets clearly and motivate the team to achieve them.
• Conduct inventories to ensure optimal product availability.
• Manage the full product handling cycle: receiving, storage, booking out, returns, and testers.
• Oversee store opening and closing procedures, including cash register reconciliation.
• Ensure daily store maintenance, including cleanliness, pricing, product replenishment, and tester ordering.
• Collaborate on Visual Merchandising, brand updates, and in-store animations.
• Support Click & Collect processes.
• Ensure department operations comply with Sephora Audit rules.
• Monitor and manage departmental expenses.
• Achieve monthly and annual sales targets, including year-on-year sales growth.
• Perform additional tasks related to daily business operations.

Requirements

• Strong leadership and coaching skills.
• Customer-focused and business-driven mindset.
• Reliable, hands-on, and solution-oriented.
• Excellent communication and delegation abilities.
• Positive attitude and ability to inspire others.
• Experience in retail and team leadership, ideally in a premium or service-oriented environment.
• At least 3 years of professional experience in the respective department.
• Strong understanding of retail KPIs and store operations.
• Comfortable with visual merchandising, stock management, and customer service.
• Confident in using retail systems and tools.
• Good knowledge of the beauty industry & trends.
• Fluent in English or native language of the country.
• Acts people oriented.
• Shows creativity and drives innovation.
• Strives for excellence.
• Entrepreneurial spirit & mindset.

Skills

• Leadership
• Coaching
• Customer service
• Sales
• Team leadership
• Retail operations
• Visual merchandising
• Stock management
• Communication
• Delegation
• Product knowledge
• Beauty industry trends
• Retail KPIs
• Retail systems

Location

• France
• Germany
• Switzerland
• Denmark
• Sweden

Work Type

• Full-time

Experience Level

• 3 years of professional experience in the respective department
• Team leadership experience

Benefits

• Community where authenticity is embraced
• Culture of empowerment, learning & growth
• Tools, space, and opportunity to learn, innovate, and lead
• Work that brings fulfillment

About the Company

• Sephora is a beauty retail company founded in France in 1969, part of the LVMH Group since 1997.
• Sephora's mission is to champion a world of inspiration and inclusion where everyone can celebrate their beauty.
• The company operates in 35 countries with 56,000 employees.
• Sephora offers a curated selection of nearly 500 brands, including its own Sephora Collection.
• The company provides a diverse range of products including fragrances, makeup, hair care, and skincare.

Equal Opportunity

• At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.