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About the Role
Keywords Studios is seeking a native Mandarin-speaking Community Manager for a fixed-term contract project. This role involves building engaging player communities and offering outstanding experiences through technical support, community management, and trust & safety services.
Responsibilities
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Assisting the developer by forwarding them important information from all the issues you handle with customers.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and reports as needed.
Requirements
- At least 1-2 years Community Management experience
- Excellent knowledge of Chinese, native or near-native level
- Very good English skills.
- Excellent communication and writing skills.
- Passionate about video games and social media.
- Strong understanding and experience in different social media channels.
Skills
- Community Management
- Chinese
- English
- Communication
- Writing
- Social Media
- Content Creation
- Moderation
Location
- Remote
- Europe
Work Type
- Full-time
- Fixed-term contract
- Remote
Experience Level
- 1-2 years
Benefits
- Flexibility
- Nice work-life balance
- Fun, friendly, diverse and inclusive company culture
- Opportunity to work on exciting projects with global brands
About the Company
- Since 1998, Keywords Studios has been reshaping how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
- Keywords Studios offers four service lines: Create, Globalize, Media & Entertainment, and Engage.
- The Engage service line provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
- We work on exciting projects with global brands, helping the world’s greatest game development/publisher studios on community and social media management.
Equal Opportunity
- Keywords Studios is dedicated to following a well-established Equal Opportunities Policy.
- We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
- We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees.