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About the Role

Airtable's Ask an Expert function works directly with customers via live calls to assess, restructure, and optimize how they've built on the platform. This role involves resolving architectural limitations, showcasing new capabilities, and guiding customers to the next step in their platform journey.

Responsibilities

• Conduct customer calls to diagnose structural and architectural issues in customer-built Airtable environments.
• Assess data modeling, linked record strategy, automation design, and interface configuration to identify architectural limitations.
• Restructure and rebuild customer environments to improve scalability, performance, and unlock new capabilities.
• Frame recommendations around business impact, connecting architectural decisions to customer workflow outcomes.
• Identify opportunities to expand customer platform usage, including automation, interfaces, and AI capabilities.
• Surface patterns of customers outgrowing initial architecture and provide feedback to product, engineering, and support teams.
• Stay current on platform evolution, particularly AI, automation, and integration patterns, to inform recommendations.

Requirements

• Builder with an optimization mindset and understanding of relational data modeling.
• Experience in a consultative, customer-facing technical role in B2B SaaS (solutions consulting, technical support, customer engineering, or similar).
• Comfortable leading calls, diagnosing problems live, and guiding customers through fixes.
• Experience using AI to accelerate research, prototype solutions, and solve problems.
• Clear communicator able to adjust explanations for technical and non-technical stakeholders.
• Naturally curious about how people build things and the choices they make.
• Experience with relational databases, automation logic, and workflow design.
• Familiarity with APIs, webhooks, and scripting is a plus.

Skills

• Relational data modeling
• Automation logic
• Workflow design
• AI
• APIs
• Webhooks
• Scripting

Location

• London, UK

Work Type

• Onsite

Experience Level

• Consultative, customer-facing technical role in B2B SaaS

Salary/Compensations

• £7,500 annual allowance for commute

Benefits

• Top-tier private medical, dental, and vision covered through AXA, with subsidized plans for dependants.
• Up to £7,200 per year through Carrot for family planning.
• Minimum of 16 weeks fully paid maternity or paternity leave.
• Up to 42% savings per child annually through Workplace Nursery salary sacrifice scheme.
• 9% company pension contribution.
• £150 monthly allowance for health and wellness.
• Free catered lunch daily in the office.
• £750 one-off home office allowance.
• 25 days annual leave.
• 4 company-wide Recharge Days.
• Additional time off between Christmas and New Year (Winter Break).
• 5 paid Volunteer Days each year.

About the Company

• Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.
• More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
• Airtable has established a strong regional footprint in EMEA since its 2022 launch, with a headquarters in London and growing teams in France and Germany.
• The company is invested in its people, believing great products are built by great individuals.

Equal Opportunity

• Airtable embraces diversity and strives to create a workplace where everyone has an equal opportunity to thrive.
• The company welcomes people of different backgrounds, experiences, abilities, and perspectives.
• Airtable aims to be a pleasant and supportive place to work, attracting and retaining a diverse team.
• All employees are held accountable for treating each other with dignity and respect.
• Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities.
• Privacy Notice regarding Airtable’s collection and use of personal data relating to the application and recruitment process.