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About the Role

We’re seeking a BMC Helix developer to join our ITSM Tools team as an ITSM Technical Analyst where you’ll put your BMC Helix development expertise to work on a modern ITSM platform. We’re already well underway on our HelixGPT journey and you will play a key part in helping us deliver our roadmap.

Responsibilities

• Investigate and resolve technical issues.
• Deliver platform enhancements.
• Progress development activity across the ITSM toolset.
• Participate in weekly team meetings and regular triage calls.
• Contribute to discussions on workload, upcoming changes, and emerging issues.
• Maintain a monthly ROTA for designated support days.
• Provide technical support for the ITSM platform, responding to incidents, defects, or urgent requests.
• Manage own workload and delivery within established priorities, processes, and governance.
• Collaborate with colleagues across Tech and wider Bank when needed.
• Provide clear communication and accurate updates on requirements.

Requirements

• A minimum of 3 years’ hands-on experience developing and troubleshooting BMC Helix modules like Incident, Problem, Change, CMDB and Service Catalog.
• Experience working with Smart IT, DWPC and Helix Dashboards.
• Experience developing workflows and automation in PWA enabled environment.
• Experience troubleshooting customisations, integrations (Rest api, Pentaho Spoon), performance using relevant logs.
• Experience creating Service Catalog requests in DWPC and Dashboards in Helix Dashboards.
• Strong developer mindset to IT service management, enjoying the challenge of building, configuring and improving solutions.
• Comfortable turning user stories into well designed, supportable solutions that improve how services run.
• Enjoy problem solving, continuous improvement and working in an agile or iterative delivery environment.
• Works well with a range of stakeholders including end users and vendors.
• Experience working with BMC Helix beyond the core ITSM modules, such as CMDB configuration.
• Background in Discovery, Service Models, or configuration data quality.
• Exposure to scripting languages like SQL, python etc.
• Experience introducing AI‑enabled functionality or data‑driven service improvements that led to changes in processes or ways of working.

Skills

• BMC Helix development
• ITSM platform
• HelixGPT
• Jira
• BMC Smart IT tickets
• BMC Helix modules (Incident, Problem, Change, CMDB, Service Catalog)
• Smart IT
• DWPC
• Helix Dashboards
• PWA enabled environment
• Customisation troubleshooting
• Integration troubleshooting (Rest api, Pentaho Spoon)
• Performance troubleshooting
• Service Catalog request creation
• Dashboard creation
• Agile or iterative delivery
• SQL
• Python

Location

• Leeds
• London

Work Type

• Permanent
• Full time
• Flexible working
• Job share
• Flexible start and end time
• Part time
• Compressed hours
• Working from abroad
• Hybrid

Experience Level

• Minimum of 3 years’ hands-on experience

Salary/Compensations

• Leeds £37,120 - £42,210
• London £41,680 - £46,890

Benefits

• Non-contributory, career average pension (1/80th of annual salary, option to increase to 1/65th or decrease to 1/105th)
• Discretionary performance award
• 8% benefits allowance (option to take as salary or purchase flexible benefits)
• 26 days’ annual leave with option to buy up to 12 additional days
• Private medical insurance
• Income protection

About the Company

• We are the UK's central bank - and we are a bank like no other; known by our peers for our world-leading thinking on policy and strategy.
• Our mission is to promote the good of the people of the UK by maintaining monetary and financial stability. We seek to keep prices stable and people's money safe.
• We know our work matters to people, to families, up and down the UK.
• We are driven by curiosity and the desire to do important, challenging work.
• It takes a great team to run the Bank of England. We rely on each other to play our part.
• We benefit from a collaborative culture and long-established flexible ways of working, supporting our colleagues balance their work and personal lives.
• We strive to be a place where people feel they belong and have equal access to opportunities, because different perspectives helps us make the best decisions for the public.
• There's much to gain from working with us - from career defining work at the heart of the UK economy, being part of a fantastic team, and a rewarding compensation package.
• Join us and find a bank like no other. Together, we can make a difference.

Equal Opportunity

• The Bank values diversity, equity and inclusion.
• We believe that we need a workforce that reflects the society we serve.
• We want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work.
• We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status.
• We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.
• We welcome applications from individuals who work flexibly, including job shares and part time working patterns.
• We've partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
• For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 50% per month.
• We're proud to be a member of the Disability Confident Scheme.
• The Bank of England will use and protect the information you provide when you apply for a role with us, in line with our obligations under data protection law.
• This is so we can assess your suitability for the role and administer your application.
• If you’re successful we’ll use it to offer you a position and onboard you to join the Bank.