Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Lead, train, and recognize your team in support of exceptional guest service as Assistant Director, Front Office. This role involves managing the performance, productivity, and development of Front Office Leaders and providing leadership support for various front office areas.
Responsibilities
- Assist the Front Office in all aspects of the department and ensure service standards are followed
- Act as Director of Front Office in absence of DFO
- Manage the performance, productivity, and development of all Front Office Leaders
- Provide Leadership support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties
- Utilize interpersonal and communication skills to lead, influence, and encourage others
- Work with Leaders and employees to carry out procedures ensuring an efficient check-in and check-out process
- Consistently offer professional, friendly, and engaging service
- Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
- Ensure guest and employee satisfaction and maximize the financial performance of the department
- Handle complaints, settle disputes, and resolve conflicts
- Communicate through pre-shift logs, emails, and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Perform other duties as assigned
Requirements
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English
- Ability to handle a multitude of tasks and Guest requests
- Ability to work independently and prioritize responsibilities
Skills
- Leadership
- Communication
- Interpersonal skills
- Guest service
- Training
- Organization
- Problem-solving
- Opera knowledge (asset)
- Dayforce knowledge (asset)
- Hotel loyalty program experience (asset)
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
Location
- New York City
Work Type
- Permanent
- Full-Time
Experience Level
- Assistant Director
Education Level
- Degree or Diploma in Hospitality Management is an asset
Salary/Compensations
- $100,000 - $105,000
About the Company
- Accor is a worldwide leader in hospitality, welcoming individuals as they are and supporting their growth and learning.
- The Plaza, A Fairmont Managed hotel, is a historic landmark in midtown New York City, offering luxury accommodations and renowned dining experiences.
- The Plaza upholds a Five Diamond standard of excellence and sophistication.
Equal Opportunity
- All information will be kept confidential according to EEO guidelines.