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About the Role

Lead a team, energize customers, and manage daily operations to deliver an exceptional gaming experience in a unique, high-energy environment.

Responsibilities

• Oversee day-to-day store operations, including interpreting company expectations and addressing issues.
• Maintain brand consistency through positive customer experiences and local event involvement.
• Participate in planning meetings for training and initiatives.
• Perform regular inspections, cleaning, and maintenance of store areas.
• Ensure security and safety by adhering to procedures and identifying risks.
• Create lasting experiences and ensure high customer satisfaction.
• Receive and communicate customer suggestions for business improvement.
• Manage employee scheduling to ensure adequate staffing during peak periods.
• Lead hiring processes and develop a talent pipeline.
• Manage employee performance, including coaching and development.
• Train and develop new and current employees.
• Address escalated customer and employee concerns.
• Oversee facility maintenance processes and coordinate scheduled maintenance.
• Audit and manage inventory processes for maintenance, merchandise, and vending products.
• Provide regular updates to the Regional Leader on facility issues.
• Assess training needs for employees regarding maintenance and operations.
• Ensure the team understands how room maintenance impacts operations and customer experience.

Requirements

• Demonstrated leadership ability with 2 years of experience in a customer-facing environment.
• Demonstrated strengths in collaborative team environments.
• Ability to foster strong relationships with customers and employees.
• Excellent communication skills, including listening and oral communication.
• Proficient in the use of hand and power tools.
• Proficient in Microsoft Office and related software.
• Ability to multitask in leading teams and managing operational performance.
• Highly organized in managing competing priorities.
• Successful completion of a criminal record check is a condition of employment.

Skills

• Leadership
• Customer service
• Team management
• Operations management
• Technical troubleshooting
• Inventory management
• Maintenance
• Communication
• Microsoft Office
• Hand and power tools

Location

• London, ON, Canada

Work Type

• Full-time
• Permanent
• On-site

Experience Level

• 2 years of experience in a customer-facing environment

Salary/Compensations

• Competitive salary

Benefits

• Extended health
• Dental
• Vision
• Employee assistance program
• Group retirement plan with employer match
• Paid time off
• Ongoing learning and training
• Free game play
• Employee discounts

About the Company

• Activate is redefining how the world plays across Canada, US, and beyond into the global market.
• Activate is a technology company that fuses a game, a workout, and a party into one unforgettable experience.
• We believe play should move people - physically and socially.
• Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.

Equal Opportunity

• Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment.
• Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities.
• To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.