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About the Role
This is a Business Administrator Apprentice role within the Business Operations team, focused on supporting the team in a strategic role to protect the company's people, operations, and reputation. The role involves learning and developing skills in a wide range of areas, including customer support, operational tasks, and process improvement, while completing an apprenticeship qualification.
Responsibilities
- Completing your apprenticeship qualification
- Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to
- Providing an exceptional customer service that is professional, friendly and approachable
- Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle
- Managing your own workload as well as helping the whole team succeed
- Identifying areas of concern and suggesting potential process improvements
- Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team
- Using our systems and processes in line with our organisational policies
Requirements
- Achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
- On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving of funding for other learning programmes
- A full UK Right to Work for the duration of the apprenticeship
- Valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
- An interest in Business Operations / Health and Safety
Skills
- Customer support
- Communication
- Problem-solving
- Process improvement
- Workload management
- HR knowledge
Location
- London, Exchange Tower
Work Type
- Hybrid
- Fixed term contract
Experience Level
- Apprentice
Education Level
- 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
Salary/Compensations
- £26,936
Benefits
- Extensive opportunities for personal and career development
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London only
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
- The Business Operations team uses expertise and partnering skills to help maintain and develop overall business continuity and health and safety capabilities, working with stakeholders, departments, and external third parties.
- The organisation's values define its culture, influence decisions, and underpin its vision and strategy: Purpose, Ambition, Respect, and Trust.
- Fairness is at the heart of everything they do, embracing difference and treating everyone as equals.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer and Disability Confident Employer.
- They celebrate diversity and are committed to creating an inclusive environment for all team members.
- They view diversity as fundamental to their success and welcome applications from underrepresented groups across all communities.
- All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
- They are committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
- They are proud to be a Disability Confident Leader.
- Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
- Reasonable adjustments can be requested.