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About the Role

As an AI Adoption Specialist, you will guide law firms in leveraging LEAP’s AI-powered solutions, acting as a strategic partner from onboarding to long-term success. This role involves understanding client workflows, driving engagement with AI capabilities, and ensuring measurable value realization. It combines customer success, training, relationship management, and product advocacy, requiring collaboration with internal teams to share insights and enhance the customer experience. This is an opportunity to shape the future of AI in the legal industry within a company that values progress and collaboration.

Responsibilities

Act as a key point of contact for law firms adopting LEAP’s AI solutions, guiding them from initial onboarding through to long-term success and meaningful usage.
Lead training sessions and hands-on enablement to ensure firms are confident in using our AI tools, helping them integrate these capabilities into their day-to-day workflows.
Drive adoption by identifying opportunities to deepen usage, introducing new features, and supporting firms in getting the most value from LEAP’s AI capabilities.
Build strong, trusted relationships with clients by understanding their needs, workflows, and challenges while positioning yourself as a go-to advisor on how to best leverage our technology.
Gather and translate client feedback into clear, actionable insights, working closely with Product, Development, and other internal teams to inform ongoing enhancements and innovation.
Monitor engagement and usage trends to proactively identify risks or opportunities, ensuring clients remain successful and continue to see value in the platform.
Support growth initiatives by uncovering opportunities to expand usage of LEAP’s solutions across firms and practice areas.
Collaborate cross-functionally to refine training materials, onboarding processes, and adoption strategies as our AI offerings evolve.

Requirements

3+ years in a client-facing role within a B2B SaaS environment (customer success, training, consulting, or similar).
Proven ability to drive product adoption and deliver engaging training or enablement programs that lead to measurable outcomes.
Strong communication and presentation skills, with confidence engaging both senior stakeholders and day-to-day users.
A natural ability to build relationships and earn trust, paired with a proactive and solutions-oriented mindset.
Comfort navigating complex products and translating technical concepts into clear, practical guidance for clients.
A feedback-driven mindset where you actively listen to clients and know how to channel insights back to internal teams to influence product direction.
Highly organized and adaptable, with the ability to manage multiple clients and priorities in a fast-paced SaaS environment.
A collaborative approach and enthusiasm for working closely with internal teams to continuously improve the client experience.
A thorough understanding of varying law firms' culture and expectations (preferred).

Skills

AI solutions
Customer success
Training
Relationship management
Product advocacy
Communication
Presentation skills
Client relationship building
Product adoption
Technical concept translation
Feedback analysis
Collaboration

Location

Downtown Toronto office
Work from home

Work Type

Hybrid working model
Full-time

Experience Level

3+ years

Salary/Compensations

$80,000 CAD to $105,000 CAD annually

Benefits

Competitive compensation with a base salary plus bonus structure
Excellent group insurance benefits
RRSP with employer matching
Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
Full training provided
Opportunities for career progression and growth

About the Company

LEAP is the leading provider of Legal Practice Productivity Solutions globally and part of ATI, a major international LegalTech company.
For over 30 years, LEAP has focused on improving productivity tools for lawyers and staff with the purpose to ‘Help lawyers who help people.’
The software is used by over 100,000 lawyers and staff in small to medium-sized law firms.
LEAP operates internationally with over 1000 employees across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand.
The company builds software designed for legal professionals, informed by client insights and collaboration.
LEAP's platform centralizes matter management, document streamlining, compliance, and finances.
The company is committed to evolving with the industry to make legal work more seamless and effective.
LEAP values progress, collaboration, and high standards, aiming for technology that feels like a natural extension of lawyers' work.

Equal Opportunity

LEAP is committed to fostering an inclusive and accessible environment.
LEAP is dedicated to building a workforce that reflects the diversity of the community, including those with disabilities.
LEAP is committed to providing accommodations in all parts of the hiring process.
If accommodation is required, LEAP will work with the candidate to meet their needs.