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About the Role

Join our team as a Junior IT Administrator to support the internal IT environment across our Berlin and Amsterdam offices. This entry-level role offers hands-on experience in end-user support, device management, network monitoring, and security patching, with guidance from senior team members.

Responsibilities

• Support the lifecycle of internal IT systems including workstations, peripherals, and shared services.
• Assist with directory services (LDAP) and user account management.
• Help manage software installations, asset tracking, and IT inventory across both offices.
• Provide first-line support to employees, resolving hardware and software issues onsite in Berlin and remotely for Amsterdam.
• Assist with monitoring and maintaining datacenter infrastructure (servers, storage, cabling).
• Support hardware replacements and rack maintenance tasks under guidance.
• Help maintain documentation of datacenter layouts, IP assignments, and change logs.
• Assist in planning and executing OS upgrade cycles for employee laptops (Windows & macOS).
• Help maintain device images and follow upgrade runbooks.
• Ensure devices meet security baselines and track compliance status.
• Ship and support devices remotely for Amsterdam-based employees.
• Monitor wired and wireless network health across both offices and escalate anomalies.
• Assist with Wi-Fi administration (access points, SSIDs, guest networks) in Berlin and remotely for Amsterdam.
• Help troubleshoot basic connectivity and wireless coverage issues.
• Support day-to-day MDM operations (e.g. Jamf, Intune, or similar) including device enrollment and policy application.
• Assist with application deployment and device offboarding procedures.
• Assist with patch deployment cycles across employee endpoints and internal systems.
• Help monitor security alerts and escalate incidents to senior staff.
• Support enforcement of endpoint security policies (antivirus, disk encryption, screen-lock).
• Help maintain patch status documentation and reports.

Requirements

• 1–2 years of experience in an IT support, helpdesk, or junior sysadmin role (internships and apprenticeships count).
• Basic understanding of Windows and/or macOS administration.
• Familiarity with networking concepts: DNS, DHCP, VLANs, Wi-Fi.
• Eagerness to learn and grow in a fast-paced technical environment.
• Good troubleshooting mindset, methodical, calm under pressure, and willing to dig in.
• Strong communication skills; able to support non-technical users with patience.
• Fluent in English.

Skills

• Windows administration
• macOS administration
• DNS
• DHCP
• VLANs
• Wi-Fi
• MDM tools (Jamf, Intune)
• Scripting (Bash, PowerShell, Python)
• Monitoring tools (Zabbix, Grafana)
• CompTIA A+
• Network+
• Microsoft fundamentals

Location

• Berlin
• Amsterdam

Work Type

• Onsite
• Remote

Experience Level

• Junior

Education Level

• Certifications or coursework: CompTIA A+, Network+, Microsoft fundamentals, or similar.

Salary/Compensations

• Competitive junior salary

Benefits

• Hands-on experience across a broad range of IT disciplines
• Mentorship from experienced infrastructure and platform engineers
• Learning budget
• Room to grow into a mid or senior role
• Collaborative, engineering-driven culture

About the Company

• At ROMEO, we’re on a mission to connect 3 million queer people worldwide for Dates, Friends, and Love.
• Join our diverse team of 54 professionals based in Berlin at Erasys, where we offer a hybrid work environment with flexible options for both home and office work.