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About the Role

Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.

Responsibilities

• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Assist customers with parking fee payments using onsite Pay-stations, TEXT2PARK and QR Code platforms.
• Learn all onsite tenant validation programs.
• Issue citations and warnings for non-compliance using a computerized handheld computer or manual tickets.
• Impound, boot, or relocate vehicles as directed.
• Assist customers at every exit lane and properly manage egress.
• Replace parking equipment's arm gates when needed.
• Exercise proper judgment, tact, and diplomacy when dealing with people.
• Assist maintenance staff with duties related to parking program and facility upkeep and maintenance.
• Inspect and assess lots for maintenance issues.
• Perform painting, cleaning, and repairing of parking meters and pay and display machines.
• Install signs, signposts, and meter posts.
• Assist in the collection and security of all monies received through parking citation, multi-parking space, TEZ technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events.
• Assist office staff with activities related to permit sales during peak seasons.
• Perform data entry, collate mailings, and provide frontline customer service.
• Perform other related duties as assigned.

Requirements

• Exercise sound independent judgment.
• Maintain a high level of customer service.
• Knowledge of the geography of the area they are enforcing.
• Knowledge of hazards and safety precautions.
• Ability to use a handheld computer.
• Ability to operate a motorized vehicle.
• Ability to understand and apply parking regulations.
• Ability to interact with others in a courteous and tactful manner.
• Ability to walk for extended periods of time.
• Ability to work in all weather conditions.
• Must be 18 years of age or older at time of hire.
• Ability to read, write and interpret the English language.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Adaptability to changes in the work environment, delays, or unexpected events.
• Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions.
• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public.
• Ability to effectively respond to customer problems or complaints.
• Must be initiative-taking with strong personal drive and proven customer service skills.
• Must be willing to lead by example.
• Must be willing to work a flexible schedule.
• Must be willing to work a flexible schedule.
• Regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen.
• Regularly exposed to outside weather conditions including snowstorms, and extreme heat.
• Work in and around potentially dangerous traffic situations.
• Must be safety conscious at all times.

Skills

• Customer Service
• Payment Processing
• Computer Operation
• Vehicle Impoundment
• Traffic Control
• Facility Maintenance
• Painting
• Cleaning
• Repair
• Sign Installation
• Money Handling
• Data Entry
• Communication
• Problem Solving
• Adaptability
• Time Management
• Calculator Operation
• Credit Card Machine Operation
• Telephone Etiquette
• Conflict Resolution

Work Type

• Full Time

Salary/Compensations

• $18.00 hourly rate