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About the Role

Join the innovative and passionate hotel team at Fairmont Austin, a luxury property offering exceptional guest experiences. This role is an opportunity to contribute to a dynamic environment and grow within a leading hospitality group.

Responsibilities

• Provide timely, personalized, friendly, and efficient food and beverage service.
• Ensure the cafe's cleanliness and maintenance exceed expectations.
• Contribute to operational improvements by sharing ideas and suggestions.
• Actively participate in departmental communication meetings and sales promotions.
• Ensure all beverage products meet Fairmont Hotels & Resorts standards.
• Maintain cafe stock levels and communicate '86' items to the Manager on Duty.
• Ensure the cafe area is clean and all equipment is functional.
• Report any concerns regarding guests, service, operations, or equipment to the Manager.
• Be health and safety conscious and maintain a safe work environment.
• Uphold the highest standards of customer service using Fairmont Service Essentials.
• Complete side duties in a timely manner.
• Assist colleagues with daily tasks as needed.

Requirements

• Previous guest service experience preferred.
• Previous point of sale system experience preferred.
• Must have good cash handling skills.
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Constant standing and sitting throughout the shift.
• Occasional lifting and carrying up to 20 lbs.
• Occasional kneeling, pushing, pulling, and lifting.
• Occasional ascending or descending ladders, stairs, and ramps.

Skills

• Food and beverage service
• Customer service
• Communication
• Organization
• Interpersonal skills
• Problem-solving
• Cash handling
• Teamwork
• Attention to detail

Location

• Austin

Work Type

• Part-Time
• Permanent

Benefits

• Paid time off
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

About the Company

• Fairmont Austin is Austin's largest luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality, offering diverse job opportunities and supporting employee growth and purpose.
• Accor's mission is to 'Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS'.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.