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About the Role

The Asset Management Apprentice will support the development of the organisation’s IT Asset Management (ITAM) and Configuration Management (CMDB) capability. The role contributes to building a robust, accurate and auditable asset management estate covering end‑user assets, software assets and infrastructure assets, all forming part of the wider CMDB ecosystem that underpins service management, operational stability and governance.

Responsibilities

Support management of end‑user assets (laptops, peripherals, accessories) across their lifecycle
Maintain accurate asset and configuration item (CI) records in the CMDB
Support software asset and licence record maintenance including entitlement and deployment
Assist with infrastructure and platform asset records
Perform data quality checks and reconciliation activities
Support joiner, mover and leaver processes to ensure asset accuracy
Work with Service Management and Front‑End Services to align asset records to live services
Contribute to audits and governance activities
Assist in documenting processes and identifying improvement opportunities

Requirements

Achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
On enrolment onto the apprenticeship (September 2026) will be at least 18 years of age
Not be in full-time education or receiving of funding for other learning programmes
Need a full UK Right to Work for the duration of the apprenticeship
Have valid and eligible residency status
Be a resident in the UK for 3 years before the start of the apprenticeship
Good attention to detail
Interest in IT, service management or asset management is ideal

Location

London, Exchange Tower

Work Type

Fixed term contract
Hybrid working
Full-time

Experience Level

Apprentice

Education Level

5 GSCEs at grade A-C (or equivalent)

Salary/Compensations

£26,936

Benefits

Extensive opportunities for personal and career development
Health plan
Gym memberships
Mental health support
Courses
Mentorship
Promotions
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Private medical insurance
Virtual GP
Critical illness cover
Life assurance cover
Technology scheme
Cycle to work scheme
Will-writing service
Gym membership discounts
Fully equipped on-site gym open 24/7 in London

About the Company

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
We are a values led organisation.
Our values define our culture, influence our decisions, and underpin our vision and strategy.
We play our PART through Purpose, Ambition, Respect and Trust.
With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

The Financial Ombudsman is an Equal Opportunity and Disability confident Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team.
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
The Financial Ombudsman Service is an equal opportunities employer.
All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
We want everyone to perform at their best and feel able to be themselves.
We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
We are proud to be a Disability Confident Leader.
Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
Do let us know of any reasonable adjustments you need.
You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.