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About the Role

Support the effective delivery of employee benefits, ensuring accuracy, consistency, and a strong focus on employee experience. Manage day-to-day operations, provide employee support, and ensure data and process integrity. Explore technology, digital tools, and AI applications within Reward operations.

Responsibilities

• Manage the end-to-end administration of employee benefits, including private medical insurance, service awards, cycle scheme, and other programmes.
• Act as the primary point of contact for all employee benefits-related queries, ensuring a high level of service and responsiveness.
• Partner with external providers to ensure the smooth and efficient delivery of benefits.
• Monitor operations and proactively resolve issues to maintain service quality.
• Support employees in understanding and accessing their benefits.
• Ensure all interactions with employees are handled in a clear, professional, and supportive manner.
• Contribute to a consistent and positive reward experience across the organisation.
• Produce and maintain accurate data relating to benefits participation and utilisation.
• Provide basic insights and reporting to support ongoing review of the benefits offering.
• Ensure completeness and integrity of all benefits-related data.
• Maintain and document benefit processes to ensure consistency and control.
• Identify opportunities to improve operational efficiency and reduce manual processes.
• Support the implementation of process improvements and enhancements.
• Maintain accurate data within HR systems, including Workday.
• Support the resolution of data discrepancies and system-related issues.
• Ensure the reliability and integrity of all reward-related data.
• Demonstrate curiosity for new technologies, digital tools, and AI developments within HR and Reward.
• Identify opportunities to enhance operational efficiency through improved use of systems and automation.
• Contribute to the continuous evolution of Reward operations.

Requirements

• Experience in benefits administration or HR operations.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational skills and ability to manage multiple priorities.
• Strong Excel capability to support data handling and reporting.
• Experience with HR systems (Workday preferred, but not essential).
• Exposure to payroll processes.
• Strong communication skills, with a service-oriented approach.
• Intellectual curiosity and interest in technology and AI-driven ways of working.

Skills

• Benefits Administration
• HR Operations
• Data Management
• Reporting
• Process Improvement
• HR Systems (Workday)
• Payroll Processes
• Communication
• Technology
• AI

Location

• London

Work Type

• 1 Year Fixed Term Contract

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation for a tax-exempt bike and/or accessories
• Pension
• Life Assurance
• Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Employee Assistance Programmes
• Other Support Lines
• Multiple Platforms to support across Wellbeing
• Arts & Culture Ticket Discounts across major London attractions
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.