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About the Role

Responsible for being the first point of contact for external clients from inception to account closure, enhancing their experience with Deutsche Bank by supporting queries, building relationships, and broadcasting client-related information. This role primarily supports Japanese clients but also serves APAC clients within the regional FXPB and HausFX Client Service team.

Responsibilities

• Manage phone/group inboxes and ensure client queries are attended to promptly.
• Conduct system walkthroughs for clients.
• Act as the Relationship Manager to facilitate coordination between the client and PB Transition for all onboarding and offboarding requests.
• Visit clients with relevant business to review the service offering.
• Ensure that all reconciliation breaks, trade exceptions, and settlements breaks are attended to promptly.
• Ensure team members globally provide the appropriate service level to clients and follow proper control guidelines.
• Provide operational support for FX trading activity during the Asia time zone, primarily for Japanese clients and covering regional/global clients as required.
• Monitor, investigate, and resolve trade breaks, fails, and mismatches throughout the trade lifecycle, coordinating with internal teams and counterparties.
• Act as an escalation point for complex operational issues, ensuring timely resolution, appropriate controls, and proactive client communication.
• Monitor client Net Open Position (NOP) limits and coordinate with Risk and Credit teams on limit reviews.
• Manage client inquiries and operational issues related to Maestro executions within HausFX.
• Oversee monthly client billing processes, ensuring accuracy, timely issuance, and resolution of complex billing and reconciliation issues.
• Follow up closely with clients to ensure fees are paid in a timely manner.
• Build strong working relationships internally and externally to service and manage clients professionally.
• Engage Rates PB and OTC Clearing teams for cross-product clients and FX Clearing team in London to support FX Clearing clients during Asia time zone.

Requirements

• At least 5 years of Investment Banking experience in a role encompassing client interaction, internal relationship management, and cross-departmental communication.
• Capacity to take full ownership of a client’s requests with a mature and confident approach.
• Strong understanding of FX products.
• Good knowledge of the Prime Brokerage business is an advantage.
• Strong desktop PC skills, including a good knowledge of Microsoft package.
• Strong project and data management skills.
• Excellent team player with communication and inter-personal skills.
• Strong organizational/project management skills; ability to identify and prioritize multiple tasks.
• Ability to work to tight deadlines in a fast-paced environment.
• Proactive and results-driven approach to ensure task completion and improvement of client experience.
• Ability to articulate an understanding of FX products and the front-to-back process flows of relevant products.
• Good negotiation skills and the ability to manage individual clients’ expectations.
• Global Effectiveness & ability to think laterally.
• Knowledge of Deutsche Bank’s control framework, including street and house reconciliations, and control meetings.
• Openness to Innovation and Change.

Skills

• Client Relationship Management
• Control
• Trade event management
• Execution Management & Client Support
• Billing
• Microsoft package
• Project management
• Data management
• Communication
• Inter-personal skills
• Organizational skills
• Negotiation skills
• Business level Japanese
• Business level English

Location

• Asia

Work Type

• Flexible Work Arrangements

Experience Level

• 5 years of Investment Banking experience

Education Level

• Bachelor’s degree

Benefits

• Corporate Group Insurance – premium borne by company
• Annual health checkup – cost borne by company (once a year; conditions apply)
• Flexible Work Arrangements – various ways to work, to fit employees’ needs
• Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors
• EAP – free and confidential counseling, online work-life resources
• Employee networks – Diversity, volunteering, sports, family care - various activities to participate
• Special leaves entitlement
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About the Company

• Deutsche Bank is the leading German bank with strong European roots and a global network.
• We strive for a culture in which we are empowered to excel together every day.
• This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
• Together we share and celebrate the successes of our people.
• Together we are Deutsche Bank Group.
• For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.
• Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division.
• Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

Equal Opportunity

• We welcome applications from all people and promote a positive, fair and inclusive work environment.