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About the Role
We are seeking a Senior Change Manager with CRM experience to lead Organizational Change Management (OCM) activities in complex transformation programs. This role focuses on driving user adoption, stakeholder alignment, and business readiness for CRM implementations and enhancements across various platforms.
Responsibilities
- Define and lead the execution of a comprehensive OCM strategy aligned with project objectives and executive stakeholders, with a strong focus on CRM transformation initiatives.
- Design and oversee end-to-end change and communication strategies to support CRM adoption, ensuring clear, consistent, and impactful messaging across all levels of the organization.
- Lead the assessment and mitigation of impacts related to CRM-driven changes in business processes, systems, data, job roles, and organizational structures.
- Proactively manage senior stakeholders, including leadership and business owners, ensuring alignment, engagement, and sustained adoption throughout the CRM lifecycle.
- Define and drive adoption strategies, including training frameworks, enablement materials, and support models tailored to CRM platforms and business needs.
- Establish and track KPIs related to change, adoption, and readiness; provide regular reporting and actionable insights to leadership.
- Partner closely with cross-functional teams, including CRM functional leads, IT, and business stakeholders, to ensure seamless delivery and value realization.
Requirements
- 8+ years of experience in Change Management, including significant exposure to large-scale transformation programs.
- Proven experience supporting CRM implementations or rollouts (e.g., Salesforce, Veeva, Microsoft Dynamics, or other CRM platforms).
- Strong experience in stakeholder management at senior and executive levels.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to translate complex topics into clear, engaging communication for diverse audiences.
- Strong expertise in driving user adoption, training strategies, and organizational readiness.
- Proficiency in MS Office; experience with digital communication tools or content creation (e.g., video editing) is an advantage.
- Willingness to travel as required
Skills
- Change Management
- CRM
- Organizational Change Management (OCM)
- Stakeholder Management
- User Adoption
- Training Strategies
- Organizational Readiness
- MS Office
- Digital Communication Tools
- Content Creation
- Video Editing
Location
- Worldwide
Work Type
- Global
- Travel
Experience Level
- Senior
- 8+ years
Benefits
- Competitive salary and benefits package
- Outstanding work environment
- Long-term career development opportunities
- 25 days of flexibility to work from your preferred global location (Workflex)
- Flexible Time Off
- Annual Training Budget: CHF 1,500
- Continuous Learning opportunities
- Global Mobility Support (international assignments, visa/permit support, relocation services)
- Unity Scheme (loyalty rewards)
- Referral Program
- Local Benefits (country-specific)
- People Focus: Unite with the best global talent in life sciences, empowered to grow and collaborate in a vibrant environment.
About the Company
- Fusion Consulting is a globally leading Business and IT boutique consultancy specialized in the Life Sciences industry, partnering with leading companies in pharma, healthcare, and animal health.
- With over 450 employees and 25 offices worldwide, our mission is to revolutionize our clients' business transformation challenges and set new industry standards through innovative solutions.
- Focused on S4HANA, Data & Cloud, and innovative technologies, Fusion Consulting brings unparalleled expertise and commitment to excellence to every project we undertake.
- Grounded in our commitment to fast and intelligent decision-making, our client-first and open-hearted approach defines our ethos. With unwavering support and an entrepreneurial spirit, our global teamwork transcends boundaries and turns shared visions into reality.
- At Fusion, we unite entrepreneurial minds from around the globe to develop and implement game-changing solutions that build lasting relationships with our clients.
- We value employees who challenge the status quo through innovation, adapt to diverse client needs in ever-changing environments, and commit to continuous learning—for themselves and their colleagues.
- Join a truly global organization where mutual support, teamwork, and diversity drive our collective success.