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About the Role

As an apprentice, you will work towards a Data Science Degree Apprenticeship, gaining skills in problem structuring, coding, analytics, modeling, statistics, and data storytelling. You will gain real-world experience influencing decisions to drive service improvements for consumers and financial service providers.

Responsibilities

• Work with your line manager to agree and deliver against clear personal objectives, with support from a dedicated mentor.
• Build understanding of the organisation and proficiency in data science.
• Work on projects with support and guidance from colleagues within the analysis and insight group.
• Identify new operational or strategic insights using advanced statistical analysis, data mining, and data visualisation techniques.
• Ensure analytics, data, and research are quality assured, documented, and fit-for-purpose.
• Provide analytical and insight support or advice to projects across the organisation.
• Work with increasing independence as technical capability is built.

Requirements

• 104 UCAS points and GCSE English and maths (grade C or above), or a recognised and equivalent qualification.
• Completion of a level 3 apprenticeship/professional qualification in a relevant discipline.
• Examinations and relevant experience will be considered.
• Not be in full-time education or receiving funding for other learning programmes on enrolment (September 2026).
• Full UK Right to Work for the duration of the apprenticeship.
• Valid and eligible residency status.
• Resident in the UK for 3 years before the start of the apprenticeship.
• Demonstrate interest in data science and its potential to inform business decisions.
• Showcase a natural flair for data.

Skills

• Problem structuring
• Coding
• Analytics
• Modelling
• Statistics
• Data storytelling
• Statistical analysis
• Data mining
• Data visualisation

Location

• London, Exchange Tower

Work Type

• Fixed term contract
• Hybrid working
• Full-time

Experience Level

• Apprentice

Education Level

• Data Science Degree Apprenticeship

Salary/Compensations

• £26,936

Benefits

• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity and disability Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• The Financial Ombudsman Service is an equal opportunities employer.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.