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About the Role

This apprenticeship role supports the Cyber GRC team to understand, assess and report on cyber risk across people, processes, and technology. You will learn how to identify and document risks, evaluate control effectiveness, and support compliance with internal standards and regulatory expectations.

Responsibilities

• Support internal reviews of cyber security policies, procedures, and controls by gathering evidence and completing checklists against agreed standards under supervision.
• Help evaluate cyber controls by recording existing measures, noting exceptions, and escalating gaps or concerns.
• Assist with reviewing systems, processes, and data protection measures by gathering information and organizing evidence.
• Help identify practical risk treatments (mitigations) and support tracking their progress to closure.
• Maintain assessment documentation for monitoring and reporting findings and follow-ups.
• Work with colleagues across IT, Enterprise Risk, Data Protection, and Information Security to gather information and support improvements.
• Support cyber risk assessments by identifying threats, vulnerabilities, and impacts, and capturing results in templates and the risk register.
• Stay curious about industry trends, common cyber threats, and relevant guidance, and share highlights with the team.
• Support regular reporting by updating trackers and helping produce summaries of risk and control status.

Requirements

• Achieved three A levels or equivalent and GCSE English and Maths, or have significant work experience in a relative field.
• On enrolment onto the apprenticeship (September 2026), be at least 18 years of age.
• Not be in full-time education or receiving funding for other learning programmes at the start of the apprenticeship.
• Possess a full UK Right to Work for the duration of the apprenticeship.
• Have valid and eligible residency status.
• Be a resident in the UK for 3 years before the start of the apprenticeship.
• CV shows an interest in cyber security, risk, and compliance, with a willingness to learn.
• CV shows some experience (from school, work, volunteering, or self-study) of documenting processes, following procedures, or working with evidence.
• Possess a basic understanding of what cyber security controls are (e.g., access control, patching, backups, MFA) and why they matter, or a willingness to learn quickly.

Skills

• Cyber security
• Risk management
• Compliance
• Documentation
• Process adherence
• Evidence handling
• Cyber security controls

Location

• London, Exchange Tower

Work Type

• Hybrid working
• Fixed term contract (24 months)

Experience Level

• Apprentice

Education Level

• Three A levels or equivalent
• GCSE English and Maths

Salary/Compensations

• £26,936

Benefits

• Extensive opportunities for personal and career development
• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement
• Option to buy extra or sell holiday days
• Generous pension
• Various Family Friendly Policies
• Enhanced maternity pay
• Carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym (London only)

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity and disability confident employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.