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About the Role

As a Data Analyst Apprentice, you will support the development of Business Intelligence reports and provide insights for timely, evidence-based decision-making within the organisation. This is an initial fixed-term contract for 21 months, with a commitment to offer a permanent position upon successful completion of the apprenticeship qualification.

Responsibilities

• Building understanding of the organisation and proficiency in relevant technologies like PowerBI and SQL.
• Collaborating with team members to identify data requirements and provide support.
• Assisting in the collection, processing, documentation, and analysis of data.
• Working with increasing independence while having access to team support.
• Generating reports and data visualisations to present findings intuitively.
• Ensuring analysis and reporting, and the data it is based on, are quality assured, documented, and fit-for-purpose.

Requirements

• Achieved three A levels or equivalent, and GCSE English and Maths, or have significant relevant work experience.
• Be at least 18 years of age upon enrolment (September 2026) and not be in full-time education or receiving funding for other learning programmes.
• Possess full UK Right to Work for the duration of the apprenticeship.
• Have valid and eligible residency status and be a UK resident for 3 years before the apprenticeship start.
• Demonstrate a strong desire to learn and develop new skills in data processing, visualisation, and analysis.
• Familiarity with software applications such as Microsoft Office.
• Problem-solving skills to troubleshoot data-related issues, with CV showcasing examples of problem-solving in daily life.
• Interest in data, even without prior study in analytics, reporting, or coding.

Skills

• PowerBI
• SQL
• Microsoft Office
• MS PowerApps (ideal, not essential)
• Data processing
• Data visualisation
• Data analysis
• Problem-solving

Location

• London, Exchange Tower

Work Type

• Hybrid working
• Fixed term contract

Experience Level

• Apprentice

Education Level

• Three A levels or equivalent
• GCSE English and Maths

Salary/Compensations

• £26,936

Benefits

• Hybrid working
• Extensive opportunities for personal and career development
• Flexibility: hybrid, or in-office
• Wellbeing: Health plan, gym memberships, mental health support
• Growth: Courses, mentorship, promotions
• Culture: Diverse, Inclusive, Collaborative, Fun
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, resolving disputes between consumers or small businesses and their financial service providers.
• We are a values-led organisation where Purpose drives everything, Ambition fuels growth, Trust builds foundation, and Respect shapes culture.
• Fairness is at the heart of everything we do; we embrace difference and treat everyone as equals.
• We are a diverse organisation, and we share common values that are central to how we work together.
• We are committed to being a great place to work, attracting and developing people from the widest possible range of backgrounds.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity and Disability Confident Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We are committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we are diverse and inclusive, we will better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.