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About the Role

As a Cyber Security Officer Apprentice, you will provide essential operational capacity to manage day-to-day security workloads. This role involves assisting senior analysts with investigations, deploying and managing security tools, responding to security tickets, and contributing to security awareness programs. You will also research emerging security technologies and stay informed about global threats.

Responsibilities

• Help senior cybersecurity analysts conduct root-cause analysis on complex security incidents.
• Deploy and manage security tools for risk assessments and vulnerability scans.
• Act as a first responder to escalated security tickets, reviewing logs and system activities.
• Maintain and update security documentation, playbooks, and standard operating procedures.
• Execute security awareness programs, phishing simulations, and training updates.
• Research and evaluate emerging security technologies and OSINT tools.
• Stay abreast of the latest cybersecurity news, global threats, and zero-day vulnerabilities.

Requirements

• 64 UCAS points from Level 3 qualifications, including Maths.
• At least 18 years of age upon enrollment (September 2026).
• Not be in full-time education or receiving funding for other learning programs upon enrollment.
• Full UK Right to Work for the duration of the apprenticeship.
• Valid and eligible residency status and be a UK resident for 3 years before the start of the apprenticeship.
• Ideally an understanding of fundamental networking concepts (TCP/IP, DNS), operating systems, cloud environments, and modern vector landscapes.
• Problem-solving and natural investigative skill-set.
• Demonstrate genuine consumption of cybersecurity news outlets, vendor advisory channels, and industry threat intelligence feeds.

Skills

• Cybersecurity
• Vulnerability Scanning
• Incident Response
• Risk Assessment
• Security Awareness Training
• Threat Intelligence
• Networking Concepts
• Operating Systems
• Cloud Environments

Location

• London, Exchange Tower

Work Type

• Hybrid
• Fixed term contract for 24 months

Experience Level

• Apprentice

Education Level

• Level 3 qualifications (including Maths)
• Apprenticeship qualification

Salary/Compensations

• £26,936

Benefits

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London only
• Extensive opportunities for personal and career development
• Commitment to offering a suitable permanent position upon successful completion of apprenticeship

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services.
• We help resolve disputes between consumers, or small businesses, and their financial service providers.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity and Disability Confident Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.