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About the Role
Serve as the primary liaison between SRLabs' technical teams and clients, ensuring they maximize value from cybersecurity services and evolve their security posture. Focus on clients using the Autobahn Security SaaS platform, guiding them in vulnerability management practices.
Responsibilities
- Build and maintain strong, trust-based client relationships, focusing on Autobahn Security's primary customers.
- Manage client onboarding, ensuring smooth transitions from sales to project engagement.
- Develop tailored strategies with clients to enhance their security posture using SRLabs' consulting and Autobahn Security's platform.
- Collaborate with SRLabs' experts and Autobahn Security teams to translate technical insights into actionable client recommendations.
- Facilitate troubleshooting and communicate fixes to customers for the Autobahn Security tool.
- Proactively identify opportunities for deeper client engagement.
- Support clients in adopting new processes and frameworks to strengthen cybersecurity capabilities.
- Measure and communicate success metrics to stakeholders.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in technology or consulting.
- Fluency in German and English.
- Familiarity or previous experience with vulnerability management or SaaS platforms.
- Knowledge of cybersecurity concepts or prior experience in the industry is a plus.
- Exceptional organizational, communication, and presentation skills.
- Ability to explain technical concepts to diverse audiences.
- Strong problem-solving skills and a proactive approach.
- Proven ability to manage multiple clients, tasks, and priorities effectively.
- Passion for helping clients succeed and developing long-lasting professional relationships.
Skills
- Customer Success
- Account Management
- Client-facing roles
- Technology
- Consulting
- Vulnerability management
- SaaS platforms
- Cybersecurity concepts
- Organizational skills
- Communication skills
- Presentation skills
- Problem-solving skills
- Client relationship management
Location
- Home office options
Work Type
- Flexible working arrangements
Experience Level
- 3+ years
Salary/Compensations
- Competitive salary
Benefits
- 30 days paid vacation
- BVG pass
- Gym membership discounts
- German lessons
- Company retreats
About the Company
- SRLabs is home to knowledge leaders securing critical infrastructures in finance, energy, and telecommunications.
- We focus on hands-on hacking resilience—not compliance—by combining cutting-edge hacking research with impactful consulting for innovation leaders passionate about pioneering technologies.
- We are a diverse team of experts from all over the world, blending skills in consulting, research, and cybersecurity.
- This allows us to create impactful security solutions that shape the future of organizations and critical infrastructures.
- Our growing team thrives on collaboration, curiosity, and innovation.
Equal Opportunity
- SRLabs is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for our team.