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About the Role

As part of the Commercial team, you will act as the key face of Addison Lee, using exceptional client engagement skills to inform, consult, and influence your portfolio of clients. You will identify key opportunities within your client portfolio to maximize the use of Addison Lee services and support clients in building travel program strategies. This role involves strategically balancing account management duties, including scoping and delivering client projects, with seeking new opportunities to support revenue growth through strong networking skills.

Responsibilities

Retain and develop your client portfolio by building strong and effective relationships.
Create and implement a clearly defined strategy for your portfolio.
Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport.
Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
Develop, agree, and implement sales development plans for a portfolio of corporate accounts.
Ensure contracts are entered into and maintained in a timely and profitable manner.
Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
Act as the main point of contact clients, lead and co-ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience.
Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures.
Ensure all account information such as contract data, spend and profitability are maintained.

Requirements

Commercial mindset with strong negotiation skills.
Proven experience within the corporate travel industry.
Passionate and positive with a highly energetic sales and leadership style.
The ability to work independently and on own initiative.
Demonstratable ability to communicate, present and influence key stakeholder at all levels of an organisation, including executive and C-level.
Proven background selling in a consulting environment, delivering client-focused solutions to customer needs.
Highly collaborative and excels in a fast-paced, changeable environment.
Highly experienced when managing SOWs & contract management.
Systematic and logical approach to problem solving and a capacity to work around problems.
Good organisational skills and the ability to prioritise workload accordingly.
Tenacious and able to motivate others in support of the needs of the role.
Highly analytical with the ability to utilise data to support strong and persuasive business cases.
Confident, organised and flexible.
Growth mindset.
Team Player.
Tenacious.

Skills

Client engagement
Client management
Sales
Revenue growth
Networking
Negotiation
Communication
Presentation
Influencing
Consulting
Problem-solving
Organisation
Prioritisation
Analysis
Data utilisation

Location

London

Work Type

Full-time

Experience Level

Proven record of achievement gained in a sales environment with a strong account development background

Education Level

Experience, knowledge and energy over qualifications

Salary/Compensations

Up to £60,000

Benefits

Up to 10% Bonus
Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay
Enhanced Paternity Leave: 4 weeks full pay
2 days paid volunteering leave a year
Private Medical Insurance
Travel Insurance (after 1 year)
Wellness Program
Cycle to Work Scheme
33 days Annual Leave (incl. bank holidays)
Life Insurance (Death in Service)
Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets)
Support with Professional Training and Qualifications via Apprenticeships
Season Ticket Loans
Discounted Cabs and Courier services (within London)

About the Company

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys.
As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud.
We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.
Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

Equal Opportunity

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.