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About the Role
As a Field Service Engineer / Mechatroniker (m/w/d), you will ensure vehicle availability for our customers and maintain an excellent level of customer satisfaction. You will be the primary technical point of contact on-site, independently diagnosing bus malfunctions and performing maintenance and repair work.
Responsibilities
- Ensure vehicle availability for the customer by practically solving technical problems and involving third-party networks for more complex cases.
- Perform swift and thorough fault diagnosis and repairs, adhering to all work and health and safety regulations.
- Combine reactive repair with preventive maintenance according to documented plans and standards.
- Coordinate and monitor defect rectification when other technicians are involved, including ensuring the availability of vehicles, parts, materials, tools, and diagnostic equipment.
- Conduct customer staff training as needed.
- Comprehensively document and process own activities, including warranty claims, parts orders, order creation, time tracking, and reporting.
- Embody company values and culture.
Requirements
- All legal requirements for employment in Germany must be met at the time of application (valid work and residence permit, if applicable).
- Very good command of German, both written and spoken, is mandatory.
- Completed vocational training as a mechanic/mechatronics technician.
- Demonstrable experience in repair and maintenance, including bodywork, electrical systems, and mechanics.
- Electrical diagnostic skills, including working with multiplex systems.
- IT affinity and confident use of Microsoft applications (Word, Outlook, Excel).
- Good command of English, both written and spoken, is an advantage.
- Driving license - Classes C / CE are an advantage.
- Systematic and clean working method, ability to work independently with minimal supervision.
- Reliable, punctual, and dependable, with strong self-organization and planning skills.
- Customer-oriented, with the ability to communicate on both technical and commercial levels.
- Willingness to work overtime, outside regular hours, and undertake assignments in other countries if required.
Skills
- Vehicle maintenance
- Technical problem-solving
- Fault diagnosis
- Repair
- Preventive maintenance
- Electrical diagnostics
- Multiplex systems
- Microsoft Office Suite (Word, Outlook, Excel)
- Customer communication
- Planning and organization
Location
- Berlin-Spandau
- BVG depots
- Other customer locations
Work Type
- Full-time
- Permanent
- On-site
Experience Level
- Not specified
Education Level
- Completed vocational training as a mechanic/mechatronics technician
Salary/Compensations
- Above-average compensation plus retirement plan
Benefits
- Company service vehicle (van) provided
- Paid overtime
- Retirement plan
About the Company
- Alexander Dennis – Aftermarket Germany