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About the Role

As an apprentice, you will complete your apprenticeship qualification while providing quality first-line customer support and processing operational tasks throughout the procurement lifecycle. This role involves 20% off-the-job learning and offers a path to a permanent position upon successful completion of the apprenticeship.

Responsibilities

• Completing your apprenticeship qualification
• Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to
• Providing an exceptional customer service that is professional, friendly and approachable
• Processing a range of operational tasks for our customers throughout all stages of the procurement lifecycle
• Managing your own workload as well as helping the whole team succeed
• Identifying areas of concern and suggesting potential process improvements
• Proactively taking ownership of your own development and building Procurement knowledge to pass your apprenticeship and make a valuable contribution to the team
• Using our systems and processes in line with our organisational policies

Requirements

• Achieved 5 GCSEs at grade A-C, including English and Maths (or equivalent qualification)
• On enrolment onto the apprenticeship (September 2026) you will not be in full-time education or receiving of funding for other learning programmes
• Need a full UK Right to Work for the duration of the apprenticeship, and have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
• Have an interest in Procurement

Skills

• Customer support
• Communication
• Problem-solving
• Process improvement
• Workload management
• Procurement knowledge

Location

• Exchange Tower, Docklands, London

Work Type

• Hybrid
• Fixed term contract

Experience Level

• Apprentice

Education Level

• 5 GCSEs at grade A-C (including English and Maths) or equivalent

Salary/Compensations

• £26,936

Benefits

• Permanent position offered upon successful completion of apprenticeship
• Extensive opportunities for personal and career development
• Health plan
• Gym memberships
• Mental health support
• Courses
• Mentorship
• Promotions
• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Private medical insurance
• Virtual GP
• Critical illness cover
• Life assurance cover
• Technology scheme
• Cycle to work scheme
• Will-writing service
• Gym membership discounts
• Fully equipped on-site gym open 24/7 in London

About the Company

• The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
• Our Procurement team plays a crucial role in making sure that we are providing an efficient and effective procurement service.
• Our role in managing and maintaining the supply of goods and services to the Ombudsman is vital to our smooth operation.
• We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
• With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
• We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers.
• We do this by making decisions that are fair – and feel fair to both sides.

Equal Opportunity

• The Financial Ombudsman is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team.
• We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
• All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
• We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
• We want everyone to perform at their best and feel able to be themselves.
• We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
• We are proud to be a Disability Confident Leader.
• Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
• Do let us know of any reasonable adjustments you need.
• You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.