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About the Role

We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on-site technical support and deliver a seamless workplace technology experience. In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments.

Responsibilities

Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology
Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms
Diagnose and resolve technical issues promptly, ensuring minimal disruption to users
Deliver end-user guidance and training where required to improve user productivity
Provide high-touch, “white glove” support to executives and senior stakeholders
Ensure readiness of executive technology, meetings, and key business events
Respond rapidly to critical issues with a high level of professionalism and discretion
Ensure meeting rooms and collaboration spaces are fully operational and well-maintained
Support collaboration tools and associated technologies (e.g. conferencing systems)
Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams
Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking
Maintain accurate asset records and ensure compliance with internal processes
Administer deployment of equipment and software solutions across the business
Support and participate in local and global IT projects (e.g. device rollouts, office upgrades)
Collaborate with infrastructure, network, and collaboration teams to deliver solutions
Contribute to process improvements and knowledge documentation
Act as a key liaison between IT and business stakeholders
Manage and prioritise workload effectively, ensuring SLA targets are consistently met
Deliver a high standard of customer service and maintain strong user relationships
Work collaboratively across IT teams to ensure efficient request handling and resolution

Requirements

Proven experience (typically 3+ years) in IT support within a complex environment
Strong troubleshooting skills across hardware, software, and operating systems
Hands-on experience supporting: Windows 10/11 and macOS environments
Hands-on experience supporting Microsoft 365 and collaboration tools
Hands-on experience supporting mobile devices and workplace technologies
Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)
Experience using IT service management tools (e.g. ServiceNow, Wolken)
Strong customer service mindset with the ability to communicate effectively at all levels
Ability to prioritise tasks, multi-task, and work independently in a fast-paced environment
Experience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)
Knowledge of asset management and lifecycle processes
Relevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP)
Post-secondary education in IT or related field (or equivalent experience)

Skills

Windows 10/11
macOS
Microsoft 365
Collaboration tools
Mobile devices
Workplace technologies
Device deployment tools (e.g. Autopilot, JAMF)
Identity services (e.g. Active Directory)
IT service management tools (e.g. ServiceNow, Wolken)
Customer service
Communication
Prioritization
Multi-tasking
Independent work
Collaboration tools support
Meeting room technologies support (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)
Asset management
Lifecycle processes

Location

On-site

Work Type

On-site
Hybrid

Experience Level

3+ years

Education Level

Post-secondary education in IT or related field (or equivalent experience)

Benefits

Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package

About the Company

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
Ready to shape the world and your future? Join us!

Equal Opportunity

We take pride in cultivating a culture of belonging where everyone can thrive.