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About the Role
As a Sales Advisor, you will be the friendly face that welcomes customers, embodying our brand values with passion. You will make every visit a special experience, from initial conversation and fitting room assistance to checkout and sales floor support. Your goal is to provide excellent service in every situation and inspire the shopping experience. You will also handle deliveries, restock merchandise, and present our latest collections attractively. Your openness and enthusiasm will create an environment that brings our brand to life. You will engage customers with genuine commitment and proactive service, creating memorable moments with your team.
Responsibilities
- Welcome customers and embody brand values.
- Provide excellent service and inspire the shopping experience.
- Assist customers from initial conversation to checkout.
- Handle deliveries and restock merchandise.
- Present collections attractively.
- Create an environment that brings the brand to life.
- Engage customers with genuine commitment and proactive service.
Requirements
- Customer orientation: Enjoy interacting with people and are committed to providing excellent service.
- Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
- Action Orientation: Act proactively, take initiative, and complete tasks with high quality.
- Communication Skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
- Willingness to Learn: Be open to feedback and continuously seek opportunities for development.
- Brand Enthusiasm: Have passion for our brand and collections and share this enthusiasm with customers.
- Flexibility: Willingness to work evenings and weekends.
- Previous retail experience in store operations and customer service is desirable but not essential.
- Confidence in advising on fashion trends, materials, sizes, etc. is desirable but not essential.
Skills
- Customer service
- Product knowledge
- Communication
- Adaptability
- Flexibility
- Proactive
- Teamwork
Location
- Germany
Work Type
- Part-time
- Flexible hours
- Onsite
Experience Level
- Entry level
Salary/Compensations
- Salary according to applicable collective agreement
Benefits
- 25% employee discount on all H&M Group brands (in-store and online)
- H&M Incentive Program (HIP)
- 30 days of vacation (for employees based in Germany)
- Vacation and Christmas bonus (for employees based in Germany)
- Company pension plan (for employees based in Germany)
- Capital-forming benefits (for employees based in Germany)
About the Company
- Weekday is where culture happens – fast, bold, and full of expression. A daily style mix with denim at its core. Contrasts are part of it: casual basics, monochrome tones, distinctive cuts. Signature jeans that go with everything, express everything. More than fashion – a feeling, a moment. All versions of you.
Equal Opportunity
- At the H&M Group, we are committed to creating and maintaining an inclusive, diverse, and equitable work environment. Our teams consist of a variety of people who share and combine their knowledge, experience, and ideas. Diverse teams have a positive impact on how we approach challenges, what we consider possible, and how we work with our team members and customers around the world. Therefore, all aspects of diversity are considered in our recruitment process.
- Severely disabled applicants and those with equivalent status will be given special consideration in the event of equal suitability.