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About the Role

The Radius Telematics Operations department is seeking a customer-oriented and dedicated Customer Service Advisor to support customers, ensure their satisfaction, and assist in the swift resolution of inquiries.

Responsibilities

• Provide excellent customer service and support via phone, web chat, email, and tickets.
• Professionally and empathetically assist customers, listen actively, and offer effective solutions.
• Address and resolve customer inquiries, first-line technical issues, and service-related topics promptly.
• Inform customers about the features and benefits of telematics products to enhance their understanding and utilization.
• Collaborate with cross-functional teams, including technical support and implementation, to resolve complex customer issues.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Escalate critical issues to the appropriate departments and ensure timely resolution.
• Stay updated on industry trends, telematics developments, and product updates to provide customers with current and relevant information.
• Identify opportunities for process improvement and contribute to the optimization of customer service processes.

Requirements

• First experience in a customer service role.
• Ability to clearly and understandably explain complex technical issues.
• Proficiency with various communication channels including incoming calls, web chats, emails, and tickets.
• Passion for problem-solving.
• Interpersonal skills and the ability to build positive and trusting relationships with customers.
• Good organizational skills and the ability to remain calm in stressful situations.
• Teamwork skills and a proactive, solution-oriented work attitude.
• Good knowledge of Microsoft Office products.
• Very good German language skills, both written and spoken.

Skills

• Customer Service
• Telematics
• Communication
• Problem-Solving
• Interpersonal Skills
• Organization
• Teamwork
• Microsoft Office

Location

• Berlin

Work Type

• Full-time

Experience Level

• Entry-level

Salary/Compensations

• Attractive salary package with fixed and variable components

Benefits

• 37.5h week
• Attractive salary package with fixed and variable components
• 40 € shopping credit per month
• Discounted membership at Urban Sports Club
• Corporate Benefits (discounts at various brands)
• Company pension plan
• Regular team events and incentives
• The coolest team in the world

About the Company

• Ambitious, future-oriented international company developing transformative solutions for mobility, connectivity, and technology.
• Offers a variety of products and services tailored to customer needs.
• In business since 1990, driven by vision and ambition to enter new markets and stay ahead of market trends.
• Mission to help businesses of all sizes adapt to the future and leverage change.
• Focus on sustainability and leading e-mobility solutions to guide companies through the energy transition.
• Committed to innovation and growth.

Equal Opportunity

• Radius is an equal opportunity employer.
• We welcome people regardless of age, disability, gender identity, ethnic origin, religion or belief, sexual orientation, or social background.
• We are committed to an inclusive and accessible application process for all candidates.
• If you need adjustments or support during the process, please let us know.