Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Workplace Experience Agent role.
Rezi rewrites your resume against Latham & Watkins LLP's job description. Free.
Tailor your resume to this Workplace Experience Agent role.
Rezi rewrites your resume against Latham & Watkins LLP's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Workplace Experience Agent posting at Latham & Watkins LLP — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Workplace Experience Agent posting at Latham & Watkins LLP — free, in seconds.
About the Role
The Workplace Experience Agent is an integral part of Latham’s Workplace Experience team, responsible for overseeing, anticipating, facilitating, and fulfilling frontline support needs for personnel and guests. This role focuses on work area support, client relations, visitor management, and addressing concerns to create seamless experiences.
Responsibilities
- Execute effective processes and strategies for managing client support within the office.
- Collaborate with colleagues and departments to ensure seamless service delivery.
- Fulfill ServiceNow tickets.
- Conduct quality assurance checks.
- Coordinate cross-departmental efforts.
- Ensure workstations and collaboration spaces are presentable and equipped to client specifications.
- Verify technology functionality.
- Provide first-line technology assistance.
- Utilize the firm’s Workplace Experience technology tools to enhance client support.
- Identify, delegate, and address uncompleted tasks appropriately.
- Prepare for the day in advance.
- Prioritize multiple deadlines.
- Perform quality checks on client requests to deliver outstanding support.
- Operate as an on-the-ground project manager.
- Facilitate connections between departments.
- Utilize firm resources like ServiceNow and MS Teams.
- Assist with special projects and offsite experiences.
- Adhere to globally standardized service level agreements.
- Protect and maintain highly sensitive, confidential, privileged, financial, and/or proprietary information.
Requirements
- Possess a working knowledge of health and safety standards and regulations.
- Demonstrate a willingness to complete all tasks and learn new skills.
- Exhibit flexibility and eagerness to grow professionally.
- Be comfortable utilizing and navigating various technology platforms and applications.
Skills
- Client support
- ServiceNow
- MS Teams
- Technology assistance
- Project management
- Communication
Location
- San Diego
Work Type
- Full-time
Experience Level
- Minimum of three (3) years of workplace experience or related experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- USD $55,000.00 - USD $62,000.00 /Yr.
Benefits
- Healthcare, life and disability insurance
- Generous 401k plan
- At least 11 paid holidays per year
- PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
About the Company
- Latham & Watkins is a global law firm consistently ranked among the top firms in the world.
- The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service.
- We are driven by our core values: respect, innovation, and collaboration.
Equal Opportunity
- Latham & Watkins is an equal opportunity employer.
- The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
- Please click here to review your rights under U.S. employment laws.