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About the Role
This role involves managing and driving complex issues related to authorizations, file transfer, GNS interactive applications, acquisitions, and certificate management. The team provides direct production support and acts as an escalation point for merchants, processors, and partners.
Responsibilities
- Manage and drive complex issues end-to-end.
- Provide direct production support.
- Act as an escalation/level 2 point of contact for merchants, third-party processors, and global network services partners.
- Interact directly with merchants, GNS partners, and TPPs globally, with a key focus on the Japan market.
Requirements
- Oral and written fluency in English and Japanese.
Work Type
- Hybrid
- Onsite
- Virtual
Experience Level
- Experienced
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company is committed to backing its customers, communities, and colleagues.
- American Express delivers differentiated products and world-class customer service with a strong risk mindset.
- The company upholds its brand promise of trust, security, and service.
Equal Opportunity
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.