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About the Role

The Growth Lead is responsible for expanding the reach, effectiveness, and sustainability of MSF’s Telemedicine Program globally. This role focuses on driving adoption across projects, strengthening integration within medical operations, and ensuring telemedicine becomes a standardized, high-impact component of MSF’s medical action through the management of 5 Regional Implementation Officers (RIOs).

Responsibilities

• Empower and lead the implementation team to develop strong relationships with each project to enhance communication, feedback, and support.
• Expand and amplify services usage and access across MSF projects, particularly empowering locally hired staff in using services and tools.
• Monitor and analyze stakeholder usage and engagement to develop strategies for growing services through a user engagement framework.
• Set a service standard with the Growth Team to harmonize operations delivery in all regions.
• Develop and implement communications on Telemedicine growth and improve its impact.
• Manage day-to-day operations across leadership, performance enablement, training, recruitment, strategic and annual planning, budgeting, and other high-level growth initiatives.
• Ensure compliance to set processes and workflows, and integrity of the Telemedicine project user database.

Requirements

• Proven success managing and developing cross-functional teams in a decentralized setting and across different time zones, ensuring strong communication and operational effectiveness.
• Experience translating data from statistical points to actionable objectives.
• Experience developing scalable models for growth of operations in various environmental, cultural, and social contexts.
• Experience iterating on communication strategies to optimize rapport and cooperation with stakeholders.
• Knowledge of project life cycles.
• Experience in risk management as part of the iterative development process.
• Candidates must be legally authorized to work in Canada; MSF Canada is not able to support or relocate candidates from outside Canada.

Skills

• Fluency in verbal and written English
• Fluency in verbal and written French
• Proficiency in Spanish or Arabic are assets

Location

• Canada

Work Type

• Hybrid
• Occasional evenings or weekends may be needed

Benefits

• Comprehensive group insurance (health, dental, life, AD&D, prescriptions, etc.)
• 5% RRSP contribution (no matching required)
• 4 weeks’ vacation annually
• Health Spending Accounts
• Flexible work hours
• Annual Professional Development budget
• Employee & Family Assistance Program (EFAP)
• Access to internal Psychosocial Care Unit Services

About the Company

• At the core of Doctors Without Borders/Médecins Sans Frontières (MSF) Canada’s identity is a commitment to medical ethics, independence, neutrality, and impartiality.
• We go where people’s medical needs are greatest.
• These ideals have driven every aspect of our work – from medical care and logistical coordination, to finance and communications – since MSF was established in 1971.
• Our work is guided by the humanitarian principles of impartiality, neutrality, and independence, rooted in universal medical ethics.
• We bring these principles to life through the way we treat each other, work, and relate to the global MSF movement: Respect, Integrity, Inclusion – fostering a workplace grounded in equity and belonging; Discovery, Learning, Boldness – embracing curiosity, innovation, and courageous action; Impact, Transformation, Shared Responsibility – driving meaningful change and collective accountability.
• These values shape our culture and guide everything we do to uphold MSF’s social mission.