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About the Role

Cotality is seeking an Operations and Vendor Management professional to manage and improve daily offshore operations and vendor performance for a high-volume residential tax payment business unit. The role focuses on maintaining service quality, hitting contractual targets, and enhancing workflow efficiency.

Responsibilities

• Monitor daily operations of international/offshore teams to ensure adherence to standard procedures and quality metrics.
• Serve as the primary contact for resolving daily operational issues between vendors and internal teams.
• Coordinate cross-functional teams, client expectations, and government agency rules for tax payment cycles.
• Track SLAs and contractual targets to ensure business commitments are met.
• Analyze operational data to identify trends, generate performance reports, and highlight processing bottlenecks.
• Conduct root cause analysis for process failures and implement corrective actions.
• Develop and update Standard Operating Procedures (SOPs) and process maps.
• Lead Lean/Six Sigma projects to reduce waste and improve high-volume workflows.

Requirements

• 5+ years in business process operations, vendor management, or high-volume shared services.
• Bachelor’s degree in Business, Operations, or a related field (or equivalent experience).
• Foundational data analysis skills.
• Operational governance experience.
• Advanced Excel proficiency (Pivot Tables, VLOOKUPs).
• Cross-functional relationship building skills.
• Task prioritization abilities.
• Cross-border communication skills.

Skills

• Data analysis
• Operational governance
• Advanced Excel
• Pivot Tables
• VLOOKUPs
• Cross-functional relationship building
• Task prioritization
• Cross-border communication
• B2B payments
• Funds management
• Tax services
• Jira
• Tableau
• Process mapping tools
• AI tool implementation

Location

• Remote

Work Type

• Remote

Experience Level

• 5+ years

Education Level

• Bachelor's degree in Business, Operations, or related field (or equivalent experience)

Salary/Compensations

• 67,000 - 92,518 USD

Benefits

• Generous PTO
• 11 paid holidays
• Well-being time off
• Volunteer time off
• Up to 16 weeks of fully paid parental leave
• Baby stipend
• Multiple medical plan options
• Mental health and wellness support
• 401(k) with company match
• Vesting after one year
• $400 annual well-being stipend
• Tuition assistance up to $5,250
• Recognition Rewards
• Referral bonuses
• Exclusive discounts

About the Company

• Cotality is driven by a mission to make the property industry faster, smarter, and more people-centric.
• Cotality is the trusted source for property intelligence, offering unmatched precision, depth, breadth, and insights across the entire ecosystem.
• The company's global team of 5,000 employees leverages its network, scale, connectivity, and technology to drive the largest asset class in the world.
• Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking.
• It is a place where employees can collaborate, feel valued, develop skills, and directly impact the real estate economy.
• Cotality believes its people are its greatest asset and fosters an environment where employees can be themselves, lift others up, and make an impact.
• The company prioritizes clients and continuous innovation to set the pace for unlocking new possibilities in the property industry.
• CoreLogic is now called Cotality, reflecting a commitment to innovative solutions and deep relationships.
• Cotality has earned Great Place to Work recognitions in six countries.

Equal Opportunity

• Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
• Cotality maintains a Drug-Free Workplace.
• Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.
• The company offers an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
• Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.