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About the Role

Cotality is seeking a Senior Director, Client Delivery to shape and execute the strategic direction of client delivery for real estate broker operations. This senior leader will ensure seamless implementation of complex solutions, foster long-term client relationships, and drive operational excellence for real estate broker solutions. The role involves leading a team of senior delivery professionals and collaborating cross-functionally to elevate service quality, accelerate time-to-value, and deliver measurable business outcomes.

Responsibilities

Define and execute the strategic vision for client delivery, aligned with organizational goals and growth initiatives.
Serve as a senior member of the delivery leadership team, contributing to company-wide planning, budgeting, and performance reviews.
Partner with product, technology, and customer success teams to evolve delivery frameworks, methodologies, and client onboarding experiences.
Foster a culture of high performance, innovation, and continuous improvement across delivery operations.
Oversee end-to-end delivery for the most complex client projects, ensuring successful outcomes related to scope, timeline, and quality.
Serve as an executive sponsor and escalation point for strategic client relationships and high-risk engagements.
Implement delivery best practices and governance frameworks to ensure repeatable, scalable success across teams and projects.
Lead, mentor, and grow a high-performing team of managers and delivery professionals.
Drive organizational development initiatives including talent acquisition, succession planning, and capability building.
Champion a diverse, inclusive, and collaborative work environment that drives employee engagement and retention.
Cultivate trusted advisor relationships with key clients, ensuring a deep understanding of their business goals and how our solutions can accelerate their success.
Collaborate with Customer Success and Sales leadership to support client renewals, expansions, and retention strategies.
Embed structured mechanisms to capture and act on client feedback to inform product enhancements and service improvement.
Monitor and report on KPIs, delivery metrics, and SLAs to track performance, quality, and efficiency.
Identify and eliminate delivery bottlenecks, inefficiencies, and risks through root cause analysis and proactive planning.
Drive automation, process improvements, and tooling enhancements to optimize delivery scalability and consistency.

Requirements

Bachelor’s or Master’s degree in Business, Computer Science, Engineering, or a related field; MBA preferred.
15+ years of experience in client delivery, implementation, or customer success roles within SaaS, enterprise software, or B2B technology environments.
7+ years of senior leadership experience leading cross-functional delivery teams in a matrixed organization.
Proven experience managing large-scale, complex enterprise implementations with multiple stakeholders and dependencies.
Familiarity with the mortgage, financial services, or real estate technology industries is highly desirable.
Demonstrated success in scaling delivery operations and building high-performing teams.
Deep understanding of project management methodologies (Agile, Waterfall, hybrid models) and relevant tools.
Exceptional communication, negotiation, and executive presence.
Ability to think strategically while executing tactically.
Certifications such as PMP, ITIL, or Lean Six Sigma are a plus.

Skills

Client Delivery
SaaS
Enterprise Software
B2B Technology
Leadership
Cross-functional Team Leadership
Matrixed Organization Management
Large-scale Implementations
Project Management Methodologies (Agile, Waterfall, hybrid)
Communication
Negotiation
Strategic Thinking
Tactical Execution

Location

Remote

Work Type

Full-time

Experience Level

Senior Leadership
15+ years of experience
7+ years of senior leadership experience

Education Level

Bachelor's degree
Master's degree
MBA preferred

Salary/Compensations

134,400 - 188,000 USD

Benefits

Flexible working model
Competitive time off
Generous PTO
11 paid holidays
Well-being time off
Volunteer time off
Up to 16 weeks of fully paid parental leave
Baby stipend
Multiple medical plan options
Mental health and wellness support offerings
401(k) with company match
Vesting after one year
$400 annual well-being stipend
Tuition assistance up to $5,250
Recognition Rewards
Referral bonuses
Exclusive discounts

About the Company

Cotality is driven by a single mission—to make the property industry faster, smarter, and more people-centric.
Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem.
Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world.
Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy.
We know our people are our greatest asset.
At Cotality, you can be yourself, lift people up and make an impact.
By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
CoreLogic will now be called Cotality.
Our new brand reflects our commitment to delivering innovative solutions and building deep relationships.
We are a growing company with a people-first culture which has earned us Great Place to Work recognitions in six countries.

Equal Opportunity

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law.
Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values.
We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package.
We are better together when we support and recognize our differences.
Cotality will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.