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About the Role
This role ensures delivery stays world-class as Waniwani scales. You will own the delivery function, the operating cadence, and the systems and agentic workflows that make execution predictable. You will set standards, create leverage, and build the team over time.
Responsibilities
- Own client outcomes, including scope control, timelines, quality bar, stakeholder management, and executive communication.
- Run the portfolio, allocate resources, and make trade-offs.
- Escalate issues early, decide quickly, and maintain project momentum.
- Manage customer-facing operating cadence, including weekly health reporting, milestones, risk tracking, and written updates.
- Develop and maintain the internal operating system, including SOPs, templates, QA checklists, dashboards, and handoffs.
- Implement automation, internal copilots, and reusable assets for agentic operations.
- Hire and lead a small ops and delivery team, defining roles, rituals, and performance expectations.
Requirements
- Led client delivery in an agency, consultancy, or high-velocity startup.
- Operate with structured thinking, strong judgment, and relentless follow-through.
- Communicate clearly with senior stakeholders and maintain a firm stance on scope and priorities.
- Build systems that are adopted and evolve them based on feedback.
- Ability to hire, coach, and set a high performance bar.
Location
- Paris
- San Francisco
- NYC
About the Company
- Waniwani is building the AI distribution infrastructure for the $10T services economy.
- We enable service vendors to sell quote-based services directly inside LLMs like ChatGPT.
- Our first product, the world's first insurance app unlocking quotes in ChatGPT, triggered a $79B market crash for the world's largest brokers.
- Thousands of companies want to deploy their own AI-native storefronts through our infrastructure.
- We are global from day one, with operations in the US, Australia, Middle East, Korea, and Europe.
- Our team is small, but our ambition is not.