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Channels all incoming calls, routes calls to appropriate department and/or person.
Announces calls to physicians and executive staff.
Takes messages and processes them accordingly.
Maintains knowledge of physicians and staff schedules for all offices.
Possesses general information regarding insurance, schedule, procedures, and services provided by the Group.
Keeps a log of physician telephone numbers, cell phones, and pager numbers.
Responsible for taking consults called in by the hospital, physicians, or service and relaying them to physicians requested.
Handles emergencies according to specified procedure.
Turns over calls to the answering service as instructed.
Keeps the answering service advised of covering physicians, physician telephone pagers, and telephone numbers.
Confirms physicians' daily appointments, checking information and updating when possible.
Maintains information and confidentiality.
Performs related work as required.

Adheres to all Medical Group's policies and procedures including OSHA and HIPAA guidelines.
Knowledge of business office procedures.
Knowledge of Call Manager software and communication procedures.
Ability to read, understand and follow oral and written instructions.
Ability to speak clearly and concisely with a pleasant telephone voice.
Ability to handle stressful situations.
Ability to establish and maintain effective working relationships with patients, physicians, staff, and the public.
Work requires sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Occasionally lifting files or paper weighing up to 30 pounds.
Requires the use of office equipment, such as computer terminals, telephones, and copiers.
Work is performed in a reception area.
Involves frequent contact with patients, physicians, and staff.
Work may be stressful at times; interaction with others is constant and interruptive.
Contact involves dealing with sick people.

Medical Scheduler at Classic Westchester

Medical Scheduler