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About the Role

This full-time role supports the day-to-day flow of housewares operations, volunteer coordination, showroom readiness, and client intake support within the Client Services function. The role expands an existing part-time operational position into a more integrated coordination role, intended to improve workflow consistency, volunteer experience, showroom support, and client-facing responsiveness. The goal is stronger continuity between donation intake, sorting, showroom preparation, volunteer engagement, and client services operations.

Responsibilities

Run the sorting room: receive donations, build family kits, direct inventory outflow, deploy volunteers, keep the space safe and organised.
Own the volunteer experience end-to-end: interviewing, onboarding, orientation, scheduling, shift briefings, training materials, and packathon coordination.
Support Corporate Events as needed.
Restock from sorting, cover showroom guiding on quieter days, flag inventory shortages or presentation issues.
Triage inbound calls and emails during high-volume windows; capture donor and partnership signals and route to the right teammates.
Coordinate daily housewares sorting activities, maintaining quality and categorisation standards throughout.
Support consistent movement of accepted inventory into showroom and storage areas.
Identify operational bottlenecks and escalate concerns to the appropriate team lead.
Deploy volunteers effectively across the sorting room, adapting as volumes shift.
Onboard every new volunteer and deliver orientation; make sure no one starts a shift unsure of what they’re doing.
Support day-to-day volunteer instruction and workflow organisation across the floor.
Coordinate packathons and structured group volunteer activities.
Own training materials and instructional content — create new versions, keep them current, and make them genuinely useful.
Assist with showroom replenishment and presentation readiness.
Coordinate inventory flow between sorting and showroom areas.
Flag inventory shortages, surpluses, or organisational issues to the appropriate lead.
Support client intake flow during busy periods, helping maintain a welcoming and organised client experience.
Triage inbound calls and emails, capturing donor and partnership signals and routing them to the right teammates.
Escalate exceptions or sensitive matters to Client Services leadership.

Requirements

1–3 years of experience in coordination, operations, customer experience, retail, volunteer management, or a related role.
Demonstrated ability to create and maintain training videos — filming, basic editing, uploading, and keeping them current as processes evolve.
Ability to produce clear documents and guides: onboarding packages, SOPs, shift briefings, and operational reference materials in Google Docs or Word.
Comfortable building simple presentations and briefing decks (Google Slides or PowerPoint) to orient volunteers or communicate operational updates.
Able to design and document workflows — not complex diagrams, but clear step-by-step processes that others can follow without your help.
Proficiency with Slack and Google Workspace (Docs, Sheets, Drive, Calendar); willingness to learn Salesforce.
Openness to actively learning and using AI tools in your day-to-day work.
Comfort with physical work — this role involves lifting up to 25 kg, standing and walking for extended periods, and working in an active warehouse-adjacent environment.
Strong written and spoken English.
Alignment with our values: Empathy, Integrity, Collaboration, Resilience, Change Agent.
A satisfactory Vulnerable Sector Check is a condition of employment for this role.

Skills

Filming
Basic editing
Uploading
Google Docs
Word
Google Slides
PowerPoint
Slack
Google Workspace
Salesforce
AI tools

Location

25 Connell Ct #1, Etobicoke, ON

Work Type

Full-time
Permanent
On-site

Experience Level

1-3 years

Education Level

No specific degree required
No Canadian work experience required

Salary/Compensations

$50,000–$56,000 annually

Benefits

Accommodations available and will be discussed openly.
PPE and lifting equipment provided.

About the Company

Furniture Bank is committed to an inclusive, accessible recruitment process under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Equal Opportunity

Furniture Bank is an equal-opportunity employer.
We welcome applications from people of all backgrounds, including members of equity-deserving communities.
If you need an accommodation at any stage of the application or interview process, please reach out through our careers page and we’ll work with you in confidence.