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About the Role
At Furniture Bank, every piece of furniture collected generates revenue that moves a family out of displacement and into a home. As a Sales Associate, you are a storyteller, a closer, and the frontline of our social enterprise, converting inquiries into revenue that funds charitable programs.
Responsibilities
- Convert inquiries into revenue that funds charitable programs.
- Manage high-volume phone, email, and text interactions.
- Educate customers about the importance of their furniture removal appointment.
- Juggle live phone calls, respond to texts, and clear an inbox simultaneously.
Requirements
- 2+ years of experience in fast-paced inbound sales (phone, SMS, and email).
- Salesforce CRM proficiency, or demonstrated ability to learn a CRM quickly.
- Proven track record of hitting targets in a role where the close matters.
- Dedicated, quiet home workspace with reliable internet.
- Comfort with technology and an openness to learning AI tools.
Skills
- Emotional intelligence
- High-volume multitasking
- Competitive edge
- AI-forward mindset
- Sales skills
- Written and spoken English across phone, email, and SMS
- Organization under pressure
Location
- Remote
- In-person at Etobicoke when required
Work Type
- Full-time
- Permanent
- Remote
Experience Level
- 2+ years of experience in fast-paced inbound sales
Salary/Compensations
- $23 per hour
Benefits
- Full extended health benefits after 3 months (dental, vision, prescription)
- Paid vacation and sick time
- Monday–Friday schedule
- Remote-first
About the Company
- Furniture Bank fuels a movement where every piece of furniture collected generates revenue that moves a family out of displacement and into a home.
- We use AI in our day-to-day work to create efficiency and focus our energy where it matters.
- Furniture Bank does not use AI to screen, score, or filter applications.
- Furniture Bank is committed to an inclusive, accessible recruitment process under the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Equal Opportunity
- Furniture Bank is an equal-opportunity employer.
- We welcome applications from people of all backgrounds, including members of equity-deserving communities.