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About the Role

The Deputy Director, Student Advising is a senior leadership role responsible for driving the strategy, performance, and continuous improvement of CQUniversity’s student advising services. You will lead a geographically dispersed team to deliver a consistent, high-quality advising experience that supports student success, satisfaction, and retention. A key priority will be strengthening the Student Service SPOT model through data-informed decision-making, service innovation, and effective collaboration across the University. As a member of the Directorate’s leadership team, you will contribute to institutional strategy, policy, and service design, while fostering a culture of service excellence and continuous improvement.

Responsibilities

Leading the strategic direction and optimisation of student advising services.
Using data and insights to improve student outcomes and experience.
Collaborating across academic and professional areas to enhance the student journey.
Overseeing service design, programs and initiatives aligned to student needs.
Managing resources and workforce planning to support sustainable service delivery.
Building capability and performance across a diverse, multi-campus team.

Requirements

Postgraduate qualifications with extensive relevant experience, or equivalent senior management expertise.
Proven success in leading customer-focused service functions, including strategy development, operational delivery and resource management.
Demonstrated ability to lead and inspire high-performing, geographically dispersed teams.
Highly developed interpersonal, communication and stakeholder engagement skills, including influencing at senior levels.
Strong analytical capability with experience using data to inform strategy and continuous improvement.
Deep understanding of the Australian tertiary education sector and student advising practices.
Knowledge of contemporary student success, retention and engagement strategies.
Candidates must hold the full rights to work in Australia to be considered for this appointment.

Skills

Student Experience
Student Success
Student Services
Student Advising
Student Retention
Customer Experience
Student Engagement
Service Operations
Head of Student Experience
Student Support
Associate Director Student Services
Senior Manager Student Experience
Manager Student Services
Academic Advising Manager
Student Operations Manager

Location

CQUniversity Rockhampton, Gladstone, Mackay, Melbourne, Sydney, Townsville or working from home

Work Type

Continuing
Full-Time
Hybrid

Experience Level

Senior leadership role
Senior management expertise

Education Level

Postgraduate qualifications

Salary/Compensations

Circa $147,900 pa cash salary plus 17% superannuation and leave loading

Benefits

Relocation support available
17% superannuation (with the choice to join an award-winning superfund)
5.4 weeks annual leave (plus 3 working days paid at Christmas and New Year closure)
10 days personal/sick leave, plus 5 days carer’s leave
7.25 hours engaged service leave
Fantastic professional and career development opportunities
Up to 26 weeks (six months) paid parental leave
Access to an Employee Assistance Program and Fitness Passport

About the Company

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
CQUniversity is a forward-thinking, inclusive institution committed to student success and delivering exceptional educational outcomes across a diverse national footprint.
Within the Students Directorate, the Student Service SPOT culture plays a key role in delivering coordinated, high-quality advising services that support students from enrolment through to completion.
The Student Service SPOT is the primary access point for student support, providing advice, guidance and assistance across all stages of the student journey.
It delivers personalised support at critical moments – helping students navigate enrolment, commencement, progression and re-enrolment – while connecting them with specialist services when needed.
Accessible via phone, online, face-to-face and self-service channels, SPOT provides a seamless and responsive experience that helps students stay on track and succeed.

Equal Opportunity

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace.
Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.