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About the Role

This position serves as the primary interface between the Disbursements department and internal/external customers, owning service expectations for disbursement-related activities and identifying improvements to maximize operational efficiency.

Responsibilities

• Represent the Disbursements function by challenging business and process owners to improve operational efficiency.
• Provide day-to-day guidance and troubleshooting support.
• Act as the key person for escalation of disbursements-related issues.
• Manage relationships with key business contacts.
• Implement effective communication mechanisms to meet customer and supplier expectations.
• Shape, drive, and deliver the team’s operational and strategic goals.
• Understand customer needs and develop plans to address them.
• Identify and resolve complex business problems requiring in-depth analysis.
• Utilize technology to leverage resources and complete tasks efficiently.
• Participate in business projects.
• Collaborate with teammates and initiate ideas for process improvements.

Requirements

• Ability to build and maintain credible, trusted relationships.
• Comfortable engaging with senior stakeholders and navigating differing priorities.
• Skilled at expectation-setting and boundary enforcement without damaging trust.
• Acts as a consistent “face of the service”.
• Strong analytical and systems thinking skills.
• Ability to identify and manage risks and issues.
• Ability to influence without direct authority.
• Ability to manage multiple priorities.
• Detail-oriented with strong organizational skills and ability to multi-task.
• High degree of flexibility and responsiveness to change in a fast-paced environment.
• Strong customer focus and judgment.
• Strong desire for continuous improvement.

Location

• UK

Work Type

• Hybrid
• Flexible working patterns

Salary/Compensations

• A great starting salary plus annual bonus

Benefits

• Strong benefits package
• 25 days paid holiday plus Bank Holidays
• Opportunity to buy/sell extra leave
• Fantastic company pension scheme
• Private medical cover
• Private dental cover
• Life assurance
• Travel insurance cover
• Income protection
• Season ticket loan

About the Company

• Markel Group (NYSE – MKL) is a Fortune 500 company with over 60 offices in 20+ countries.
• It is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
• Company values: People | We win together | We strive for better | We enjoy the everyday | We think further.

Equal Opportunity

• Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances.
• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.
• Contact via email at rec@markel.com or call 0161 507 5827 to request accommodations.
• Alternative formats of documents or information on how to apply offline are available.